Jun 13 2022 07:04 AM
Jun 13 2022 07:04 AM
Hey, I am encountering some issues I cannot resolve.
For some people, the shared printer from universal printing stops working - no apparent reason.
Removing the printer and adding it again has helped - for a while. But on my surface pro, for example - You remove the printer, but it still shows up as being installed when you search to install it again.
Whatever you do, the work or school search shows the deleted printer is still installed, so it is impossible to add it again.
To get around that, I previously created a new printer, but it isn't a good solution. Anyone experienced a similar thing?
Jun 14 2022 03:23 PM
@marknich - Best option is to reach out to Microsoft Support (use the links on Universal Print portal). You should get direct help from someone.
You can also create a Windows Feedback. This will be looked at (no definite priority/timeline) by the Print team at Microsoft.
To create Windows Feedback follow the steps below:
Aug 01 2022 03:56 PM
@marknich Did you ever figure out a fix?
I've got a similar issue on my laptop and noticed the same issue on another machine.
If you want to print something, the cloud printer does not show as an available printer, but when you go to add a new printer it shows the cloud printer as installed with no option to re-install
Aug 02 2022 12:05 AM
I stopped using Microsoft's deployment methods to automatically install printers via universal print.
That is when things would get messed up - unable to uninstall printers and reinstall them, printer would stop working and be unremovable.
If I let the users install their own printers, there would be much less issues.
Nov 16 2022 12:42 AM
Nov 17 2022 07:37 AM
@yaseen777 - sorry to hear that you are facing this issue. Can you explore reaching out to the Support?
This may be a known issue with Windows 11 21H2 and was fixed in 22H2. You can try updating to 22H2 and see if this issue is resolved.
One caveat - if there is a printer which is already in a state where its not installed, but adding it shows that its already installed, then it will need to be cleaned-up and Microsoft support can help with that.
Dec 02 2022 09:19 AM
The issue is that the printers are in a partially installed state. Go to Settings -> Bluetooth and Devices -> Devices (not Printers) and you should see the printers listed there. Remove them there and restart the system. You should now be able to re-install the printer.
As for why the printers stop working in the first place, please open a Support ticket with Microsoft CSS Universal Print support team, and we can take a look.
Dec 04 2022 11:57 PM
Thanks for your input, That is an easy fix and easily done, it was the first thing I tried. With support we had to run some tools, disable all the intune security and modify the registry to remove the printers. Support have no idea why the printers stop working. @Philip_Demaree
Dec 15 2022 01:51 PM
Dec 16 2022 12:49 AM
Dec 21 2022 04:42 AM
Dear @m_nicholls, Might I ask you what Registry hacks you have performed? I'm experiencing the issue at my company as well in where the printer shows that it's installed but cannot be selected upon trying to send a document to a printer. Regardless of the application. Removing the printer is impossible, either via the Device Manager or Printers and Devices. Leaving me with no choice but to open up an incident.
The Device Manager does not show the printer. The old environment of Printers and Devices shows that the Printer has been categorized as a Cloud Printer with the Status: Driver is Unavailable. It's also set below "Unspecified" devices.
It has been rather though getting through the first-line employees at Microsoft and they are not being helpful. I believe I've had 4 engineers so far and I'm at my wit's end. Hence my question. Can you explain to me in what location you had removed the Universal Print Registry keys that allowed you to make the printer installable again? That would be much appreciated.
Jan 03 2023 05:13 AM