May 18 2023 07:14 AM
I am testing out Microsoft Universal Print. I have a Konica Minolta bizhub C650i MFP that I have gone through the process of setting up the KM "Connector for Universal Print" through the Marketplace. The MFP is registered and shared in the Azure Portal for Universal Print. When I add the MFP to my Windows 11 machine, under Printer Properties > Paper/Quality tab, the Media field is set to Envelelope (plain). Any job I try to print gets hung up at the copier since it doesn't have a paper match. Any ideas why it's defaulting to Envelope, and how I can fix that?
May 24 2023 11:41 PM
Jul 25 2023 05:34 PM
@Dsorgtpud Could you confirm if you (or any other admin) updated the input bin default value of the printer using Graph API?
Jul 25 2023 11:44 PM
@Dsorgtpud / @AndreasAsander - while the symptoms look similar both of you might be facing different issues. We will need further data to investigate the issue.
To look into this data we will need both of you to open a Support case with Microsoft. You can do the same by going to Azure Support portal (Or on Universal Print admin portal, go to the Help section in left navigation panel).