Universal Print Cannot Find UP Printers When Printing From Microsoft 365 --- Sort of

[jbush1120]

My apologies for the long scenario explanation.

We configured a UP compatible printer for UP per the "Universal Print Guided Simulation" example (https://regale.cloud/Microsoft/viewer/1265/universal-print/index.html#/0/0) we obtained from the print.microsoft.com website. We followed the guided simulation (including the Endpoint Manager configuration (including everything in section 3) to configure UP and the printer. 

Testing was perfect. I was able to print from OneDrive on the Web to the remote printer. However, I tested with an user account with the 'Global Admin' role.

As soon as I tested printing from OneDrive on the Web with a user that is not a 'Global Admin', the following screen is displayed

Has anyone experienced this?

[#2]

I am also experiencing this. Sometimes the users can see the printers but most of the times they can't. Sometimes they can see printers from one device but not from another.

[#3]

Open Excel online and print to one of the UP printers that show up there. This was a recommendation from Microsoft support, and it did work to make the error above go away.  The printers now are searchable in OneDrive for the user account where I printed from Excel online first. I was also told this bug should be fixed in approximately 30 days.  So... yea... for now... users just have to jiggle it a little to make it work.  :|  

[#4]

Note that as of some number of weeks ago, "seeing" the printers in OneDrive is no longer the default. The printer selection box is now also a search box. This is especially not obvious if you had printed from OneDrive before the change. You must know part of the name of a printer and search for it to select it. Since we don't have all that many printers, I actually renamed all of our queues and appended " Printer" to the end so printers can be found by just typing "Pri" in the new dropdown/printer search field.

[#5]

Last week I couldn't see printers from Excel Online but today I can. However from OneDrive, I still don't have the search box, it gives me the error like in the screenshot. Also I find it strange that it's possible to print to Universal Print from Excel Online but not from Word Online.

[#6 · Accepted solution]

jbush1120 here with an update.

First: I didn't explain when that error screen was displayed. After logging into office.com and navigating to OneDrive, I would select my file (under the 'My Files' icon) and select 'Print' from the files context menu. That's when Office.com displayed the error message.

I got it to work as expected. Here are the steps I stumbled up:

I obtained a Windows 11 PC and joined it to my test Azure AD. 

Next, I logged into that PC with my non-Global Admin test account

  To my surprise, I was able to install the UP printer on that system

After logging out of that PC, I returned to my 'regular' work laptop, opened a browser, and logged into Office.com with the same non-Global Admin account. And now, the UP printer is displayed as an option to print (as expected). I successfully printed to the UP printer.

[#7]

Did you actually print something to Excel online? That's what fixed the error on one account. Today on a student account I saw they had the error above, but then there were no printers available in Excel so I can't even try the silly "Print from Excel online" fix.

[#8]

Yes.. printing from Excel online first is very strange to me. I mean--seriously why? Did some huge accounting firm make that part of their Google apps switch requirement or something? I also don't like that couldn't find printing from Word Online on any Universal Print feature roadmap.