Hello,
When trying to register a printer using the connector software, it sees 2 printers on the local network. When I try to register them, they both fail. I opened up a ticket with support but they said they don't support Universal Print. As such, I submitted the error in my Windows Feedback Hub. However, I have yet to hear back from anyone. What is the appropriate support process I should be following?
Confirmed that I have a license assigned as well as the print admin role applied. Error is below.
Log Name: Microsoft-Windows-PrintConnector/Operational
Source: Microsoft-Windows-PrintConnector
Date: 4/18/2020 2:52:22 PM
Event ID: 8
Task Category: Registration
Level: Error
Keywords: Session0,Session1,Session2,Session3
User: SYSTEM
Computer: PRG-PRT01
Description:
Register printer start: HP Color LaserJet MFP M477fnw (709905)-153
Sending Registration Request... System.Exception: StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
x-content-type-options: nosniff
X-MSEdge-Ref: Ref A: 65296EF5FEBB40DBBC31C33DED889709 Ref B: CO1EDGE0414 Ref C: 2020-04-18T20:52:22Z
Cache-Control: no-store, must-revalidate, no-cache, max-age=0
Date: Sat, 18 Apr 2020 20:52:22 GMT
Set-Cookie: UserRegion=usa; path=/; samesite=lax; httponly
Content-Length: 0
}
at ProxyLibrary.RegisterHelper.<SendRegistrationRequest>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ProxyLibrary.Register.<RegisterPrinter>d__27.MoveNext()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintConnector" Guid="{f22577b2-5121-585a-50b1-a4fde8a4413a}" />
<EventID>8</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>65526</Task>
<Opcode>0</Opcode>
<Keywords>0x8000f00000000000</Keywords>
<TimeCreated SystemTime="2020-04-18T20:52:22.996030700Z" />
<EventRecordID>142</EventRecordID>
<Correlation />
<Execution ProcessID="3732" ThreadID="2628" />
<Channel>Microsoft-Windows-PrintConnector/Operational</Channel>
<Computer>PRG-PRT01</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="reason">Register printer start: HP Color LaserJet MFP M477fnw (709905)-153
Sending Registration Request... System.Exception: StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
x-content-type-options: nosniff
X-MSEdge-Ref: Ref A: 65296EF5FEBB40DBBC31C33DED889709 Ref B: CO1EDGE0414 Ref C: 2020-04-18T20:52:22Z
Cache-Control: no-store, must-revalidate, no-cache, max-age=0
Date: Sat, 18 Apr 2020 20:52:22 GMT
Set-Cookie: UserRegion=usa; path=/; samesite=lax; httponly
Content-Length: 0
}
at ProxyLibrary.RegisterHelper.<SendRegistrationRequest>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ProxyLibrary.Register.<RegisterPrinter>d__27.MoveNext()</Data>
</EventData>
</Event>
