Forum Discussion
Registering Printer Failed in for FujiXerox SC2020
Hi Team,
I received the email for activating Universal Printer. I have completed the setup up to Connector registration. While registering the printer I received some system runtime exceptions. I have listed the error log below. Anyone knows how to resolve this error.
Register printer start: FujiXerox SC2020
Sending Registration Request... System.MissingMethodException: Method not found: 'Windows.Foundation.IAsyncOperation`1<Windows.Devices.Enumeration.DeviceInformationCollection> Windows.Devices.Enumeration.DeviceInformation.FindAllAsync(System.String, System.Collections.Generic.IEnumerable`1<System.String>, Windows.Devices.Enumeration.DeviceInformationKind)'.
at ProxyLibrary.Printer.<GetSystemProperty>d__64.MoveNext()
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.Start[TStateMachine](TStateMachine& stateMachine)
at ProxyLibrary.Printer.GetSystemProperty(String printerName, String propertyName)
at ProxyLibrary.Printer.<GetManufacturer>d__65.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ProxyLibrary.RegisterHelper.<SendRegistrationRequest>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ProxyLibrary.Register.<RegisterPrinter>d__27.MoveNext()
5 Replies
- Saurabh_Bansal
Microsoft
Thanks @Vimal_Vamadevan! Can you please contact Microsoft Support? They will help collect the necessary logs for us to debug the issue.
Can you also share the printer driver and version that you are using for this printer on the connector?
- Vimal_VamadevanCopper Contributor
Hi, The version of drive used is Microsoft published driver is used and the version is 6.3.9600.16384. I do not think I have the right support agreements in place to get Microsoft support. Can I use Office 365 support?
- Saurabh_Bansal
Microsoft
Vimal_Vamadevan , you can use either Windows Commercial Support, Azure Support Center or Services Hub.
I am also little unsure about the driver details that you posted. Is it a v3 driver? Is it any of the following drivers?
https://www.support.xerox.com/support/docucentre-sc2020/downloads/enin.html?operatingSystem=win10x64