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KurtJc's avatar
KurtJc
Brass Contributor
Sep 07, 2020

Printers being mapped are set to 'letter'

Hi all,   Is there a way to force a client's printers to be mapped with default A4 paper type?   Most printers this is not an issue, but some it is it seems.  Printers complain when receiving a j...
KurtJc's avatar
KurtJc
Brass Contributor
Mar 29, 2021

Hi Phil,

 

Unfortunately the setting in your screenshot has little effect on the default setting of the printers. I have performed a few tests and have documented them in the attachment here.

 

I'll open a ticket with MS support so we can investigate further.

 

Kind Regards,

Kurt

Philip_Demaree's avatar
Philip_Demaree
Former Employee
Mar 29, 2021

KurtJc From what you have documented in the PDF, actually that is what I would expect, in that the Spooler runs in the System process, which would only see the System locale. UK and Belgium are both metric countries, so they would show A4 as the default, and the US would show Letter. 

 

Phil

  • KurtJc's avatar
    KurtJc
    Brass Contributor
    Mar 31, 2021

    Philip_Demaree 

     

    Hi Phil,

     

    Just performed the test you asked for, deleted the pdf printer, I deleted the foxit one too.. system locale is English US, Gui says Belgium.  Printer maps as letter.

     

    I'm closing in on the creation of a ticket..

     

    KR,

    Kurt

  • Philip_Demaree's avatar
    Philip_Demaree
    Former Employee
    Mar 30, 2021
    Hi Kurt - Can you try something just to confirm? If you delete the "Microsoft Print to PDF" printer, then log off and back on again, do the printers start using "A4"? that would confirm that you are hitting the issue I think you are hitting, and not something else. If you need to re-install it, use the Add Programs - Turn on Windows Features to re-add the printer.
  • KurtJc's avatar
    KurtJc
    Brass Contributor
    Mar 30, 2021

    Philip_Demaree 

     

    That is correct, some printers have no issue whatsoever which format is set as default (ea Lexmark) but others, like Canon (90% of our MFP's) will get an error and will not print.  I can ask our Canon technicians to accept the jobs and simply print them but that is not a long term solution, and has to be configured on all of them.

     

    I would expect the printer being mapped as A4 when in GUI I selected Belgium as my region tbh.

     

    About the ticket, as per tradition every time we encounter I have issues opening a ticket as we've changed partner for creating tickets after the last issues :lol:  (It's coming I promise)

  • Philip_Demaree's avatar
    Philip_Demaree
    Former Employee
    Mar 29, 2021
    But what you are seeing is that the user always has "Letter" as the default size, and they have to manually change it to A4 to print correctly, correct? Let me know when you have opened a case and I will assist the engineer with the issue.

    Phil

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