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KurtJc's avatar
KurtJc
Brass Contributor
Sep 07, 2020

Printers being mapped are set to 'letter'

Hi all,   Is there a way to force a client's printers to be mapped with default A4 paper type?   Most printers this is not an issue, but some it is it seems.  Printers complain when receiving a j...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Mar 25, 2021

KurtJc I think reaching out to Microsoft Support would be the best way to resolve this confusion 🙂

 

Philip_Demaree - any ideas?

Philip_Demaree's avatar
Philip_Demaree
Former Employee
Mar 26, 2021
Hi - There are two settings in play here. One is the Region, and the other the Regional format. Region will be the one that outputs the 1/409, and the other is the language being used on top of that settings "Dutch (Belgium)".
  • Philip_Demaree's avatar
    Philip_Demaree
    Former Employee
    Mar 26, 2021

     

     

     

    • Philip_Demaree's avatar
      Philip_Demaree
      Former Employee
      Mar 26, 2021
      The Letter/A4 will be controlled by the Regional format.
      • KurtJc's avatar
        KurtJc
        Brass Contributor
        Mar 29, 2021

        Hi Phil,

         

        Unfortunately the setting in your screenshot has little effect on the default setting of the printers. I have performed a few tests and have documented them in the attachment here.

         

        I'll open a ticket with MS support so we can investigate further.

         

        Kind Regards,

        Kurt

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