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May 31 2023, 07:30 AM - 11:30 AM (PDT)
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Printer Accounting - how to pass the account data via the cloud printer

New Contributor

Hi, I have the "Universal Cloud connector" installed on Windows Server 2019, added a Xerox C8055 printer to the server, registered the connector and added the printer.  On my Windows 10 PC when I go add a printer the new printer "XeroxAzure" shows up. All seems great.


Then I try to print a document from Word choosing the "XeroxAzure" printer but when I click the printer properties the only options I choose are portrait/landscape and under advanced paper size and copy count.


How do we specify we want to print in colour for example? Or collate and staple?  Hole punch? etc


But just as or more importantly how to pass the account code of the user that is printing?  Our printer has the standard accounting enabled and expects to receive a code from each print job identifying the user so we can track for costing etc.


Maybe I am missing a key concept on how a universal printer is supposed to operate or messed up the install but I don't see how end users will be able to use a printer without all the print options.


Thanks, appreciate any advice.




4 Replies

@carloshenriques - you touch upon an interesting topic. Universal Print relies on the printer's driver on connector to get the printer's capabilities. If you look one level deeper, printer capabilities can be defined by printer drivers using either "standard" attributes as per Windows PrintSchema definitions or "custom" attributes. It depends on driver to driver what approach they take. Sometimes different drivers from same manufacturer can behave differently for the same printer.


Currently, Universal Print supports "standard" attributes only. The attributes you notice have been dropped might have been defined using some custom schema.


Can you try another driver for your printer and check. To change a printer's driver on connector refer to this help page -


User account code support doesnt exist in Universal Print currently. Can you add it as a feature request so that others can vote on it? One question though - instead of user's account code, does any other attribute like username work?


@Saurabh_Bansal - thanks for the reply.  I had already tried a different driver without any success, well limited success, I can set the "accounting code" on the print driver that is connected to the "connector" but then everyone prints with the same code.


When you say "Universal Print supports "standard" attributes only. " what are the attributes it supports?


@carloshenriques unfortunately account codes are not supported at this point of time. Are there any other options other than account codes that you may be concerned about? What driver are we referring to here?


Print options and the way they are defined depends a lot on how drivers are authored. We are considering how best to guide our customers on evaluating the drivers for Universal Print.



Are there options for colour, stapling, hole punching?  Or depends on the driver.


The printer is a Xerox C8055