Forum Discussion

Copper Contributor

Jun 16, 2020

Solved

Print Job Aborted E_ACCESSDENIED_

Hello together, I have set up several printers. One of them won't work. The print job is transmitted and moves out of the queue. In the Azure Universal Print Portal it is first set to "Processing" a...

Saurabh_Bansal
Jul 02, 2020
Alexander Fetscher Unfortunately we need the support to get involved to help collect diagnostic logs and get the troubleshooting information.

You can try updating the connector to latest version: https://aka.ms/UPconnectorMSI

Braeden_Petruk_MSFT

Microsoft

Jun 16, 2020

Alexander Fetscher Thanks for collecting logs!

We'll need more information to help you diagnose your issue. If you have a Microsoft support plan, can you please reach out through the applicable portal?

If you don't have a support plan, please let us know and we can try to help you here.

Alexander Fetscher

Copper Contributor

Jun 30, 2020

Hey Braeden_Petruk_MSFT ,

support case fails because the subscription is a donation. Would be great if you could support here.

Saurabh_Bansal
Microsoft
Jul 02, 2020
Alexander Fetscher Unfortunately we need the support to get involved to help collect diagnostic logs and get the troubleshooting information.

You can try updating the connector to latest version: https://aka.ms/UPconnectorMSI
- Alexander Fetscher
  Copper Contributor
  Jul 03, 2020
  Saurabh_Bansal The Connector Update resolved the Access denied issue.
  - Saurabh_Bansal
    Microsoft
    Jul 04, 2020
    Alexander Fetscher - Awesome! Thx for confirming.