Forum Discussion
Not able to manage UP via AD Portal
Hi,
After receiving the required code etc to activate the UPP PP in my customers environment I was able to allocate the required PP licenses as directed in the documentation.
Downloaded the UPP gateway application and went through the process of registering the UPP gateway to Azure with no issues reported.
However, I am not able to access and managed the UPP gateway via the UPP extension in Azure. I am getting the attached error.
Also, not able to add printers to the gateway as this is generating a "Fobidden" error when attempting to add printers to the on premise gateway.
The same AAD account is being used in both environments.
12 Replies
torquetechit_tonyd If you are assigning the UP licenses in the AAD portal you will need to set the User location for the user first, otherwise the license will not be assigned properly and you will get the Access Denied error when trying to access the Universal Print portal. This setting is displayed for you to set if you assign the UP license via the M365 Admin portal.
Phil
please see the attach screen dump of the original account details..
I have just tested this again with another GA account which also has a M365E3 license assign and it let me add a new connector and printers to the connector.
Does the GA account also need a M365 licenses !?
Now to just test access to the shared printers.
torquetechit_tonyd Try going to the M365 Admin portal Microsoft 365 admin center - Active users and see if the license is showing there. If it is, try removing it and reapplying it. If it is still failing to connect, open an Azure support case and specify Universal Print and we can assist you further with this.
Phil
torquetechit_tonyd We are getting the same error, did you manage to find a fix for this?
hi LeonIvey, seems removing and re-applying the license resolved my issue.
torquetechit_tonyd thanks same (via Office 365 and not Azure)
- Braeden_Petruk_MSFT
Microsoft
torquetechit_tonyd Did you assign a UP license to your admin account? Even though you're an administrator you still need to be licensed to access Universal Print in the Azure Portal.
Yes I certainly have. I have also ensure the admin (although it is global admin) is a member of the device and Print management roles.
- Braeden_Petruk_MSFT
torquetechit_tonyd Ok, that's a great start! Seems like you've set up your roles and licenses correctly.
Unfortunately this doesn't seem like a common issue, so it will need to be investigated.
Do you have a support plan? If not, let me know and I'll ask an engineer to look into it. If you do have a support plan, can you please create a support request to help us track and quickly resolve it? You can make a request through:
