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Jimmy_Wu's avatar
Jimmy_Wu
Former Employee
May 22, 2020

Incompatible printer drivers with Universal Print Connector

Hi all,   If you are encountering issues with a particular OEM printer driver on the Windows PC hosting the Connector, please post a comment with the driver name. Possible results due to compat...
Luka Mestrovic's avatar
Luka Mestrovic
Copper Contributor
Feb 28, 2021

Saurabh_Bansal 

 

Thank you for the feedback!

I have checked the documentation and compared the local PCPT vs Service Attributes and Service PDC and I find it very confusing that local PCPT is consistent in service declaration and should be recognized by the connector as the options under are listed in docs as supported, but it does not.

 

For example A4 (works) vs A3 that does not work.

Namespaces are defined as following:

  • psf:PrintCapabilities xmlns:psf="http://schemas.microsoft.com/windows/2003/08/printing/printschemaframework" 
  • xmlns:psk="http://schemas.microsoft.com/windows/2003/08/printing/printschemakeywords" 
  • xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" 
  • xmlns:xsd="http://www.w3.org/2001/XMLSchema" version="1" 
  • xmlns:spc0000="http://schemas.microsoft.com/windows/printing/oemdriverpt/SCUC_PTPC/v.1"
This is correct in line with docs.

 

Local PCTPService AttributesService PDC
      <psf:Option name="psk:ISOA4">
        <psf:Property name="psk:DisplayName">
          <psf:Value xsi:type="xsd:string">A4</psf:Value>
        </psf:Property>
        <psf:ScoredProperty name="psk:MediaSizeWidth">
          <psf:Value xsi:type="xsd:integer">210000</psf:Value>
        </psf:ScoredProperty>
        <psf:ScoredProperty name="psk:MediaSizeHeight">
          <psf:Value xsi:type="xsd:integer">297000</psf:Value>
        </psf:ScoredProperty>
      </psf:Option>
Attribute media-supported - Multiple Values:
SimpleIppValue-Type:Keyword-Value:na_letter_8.5x11in
SimpleIppValue-Type:Keyword-Value:iso_a4_210x297mm
<psk:ISOA4 psf2:psftype="Option" psf2:default="false">
 <psk:MediaSizeWidth psf2:psftype="ScoredProperty" xsi:type="xsd:integer">210000</psk:MediaSizeWidth>
 <psk:MediaSizeHeight psf2:psftype="ScoredProperty" xsi:type="xsd:integer">297000</psk:MediaSizeHeight>    <psk12:PortraitImageableSize psf2:psftype="Property" xsi:type="psf2:ImageableAreaType">2120,2120,205760,292760</psk12:PortraitImageableSize>
  </psk:ISOA4>
<psf:Option name="psk:ISOA3">
        <psf:Property name="psk:DisplayName">
          <psf:Value xsi:type="xsd:string">A3</psf:Value>
        </psf:Property>
        <psf:ScoredProperty name="psk:MediaSizeWidth">
          <psf:Value xsi:type="xsd:integer">297000</psf:Value>
        </psf:ScoredProperty>
        <psf:ScoredProperty name="psk:MediaSizeHeight">
          <psf:Value xsi:type="xsd:integer">420000</psf:Value>
        </psf:ScoredProperty>
      </psf:Option>
Attribute media-supported - Multiple Values:
SimpleIppValue-Type:Keyword-Value:na_letter_8.5x11in
SimpleIppValue-Type:Keyword-Value:iso_a4_210x297mm		-

Had something been wrong the connector would not recognize A4 to start with. A3 and other are declared correctly.

 

I will contact support!

Kind regards,

Luka

 

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Mar 14, 2021

Luka Mestrovic recommend you to reach out to support via Azure Support portal. They will be able to collect the required information and work with engineering team to help you with the issue.

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