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leoschroer's avatar
leoschroer
Copper Contributor
Feb 13, 2021

Cannot discover printers

Hi,   I have had Universal Print working before, but I have reinstalled my computer last week and now, I cannot discover any cloud printer anymore. To be sure that everything is configured correctl...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Feb 22, 2021

leoschroer are you logged in with your Azure AD credentials? Do you by any chance have more than one Azure AD account in workplace join?

 

If you continue to face issue, please file a support case from Azure Support Center.

 

  • leoschroer's avatar
    leoschroer
    Copper Contributor
    Feb 22, 2021

    Hi Saurabh_Bansal 

     

    Thanks for your reply. My computer is Azure AD Joined and there were no additional Work, or personal accounts configured.

     

    Over the weekend, I have redeployed my computer with Autopilot and now I can discover the cloud printers again. My issue has been resolved.

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