Earlier this year, we announced the Public Preview of the latest update to the Surface Hub operating system, the Windows 10 Team 2020 Update. This update delivers top customer-requested features and brings new and added experiences to help customers configure, manage and collaborate on their 1st-generation Surface Hubs and Surface Hub 2S devices. Since releasing the public preview we’ve seen incredible reception from our customers who have installed the update and provided valuable feedback.
Today, we’re pleased to share more information about the availability of Windows 10 Team 2020 Update, based on Windows 10, version 20H2, for all Surface Hub 2S devices, starting October 27, 2020. Availability for 1st-generation Surface Hub (55” and 84”) is expected soon after, and we’ll communicate as it becomes available.
You can obtain Windows 2020 Update using one of the following:
Windows Update for Business. Recommended option.
Windows Update. Recommended option.
Bare metal recovery (BMR) image. Recommended option for customers who join their devices to Azure Active Directory or don’t allow their devices to receive updates from the internet.
Windows Update for Business
The Windows 10 Team 2020 Update is a feature update – which means IT admins can manage installation using Windows Update for Business rings, similar to your standard Windows 10 update rings. Using these rings allows organizations to stay current with the latest security updates.
Note: The Windows 10 Team 2020 Update is based on Windows 10, version 20H2. Windows 10, version 20H2 was released on October 20, 2020. When planning Windows installation rings for Windows Update for Business, please calculate your deferral period from October 20, 2020.
For customers using Windows Update, we'll be taking a phased approach and throttle the updates by regions/countries as detailed in the following table:
Starting (week of)
October 27, 2020
NZ, Australia, Canada, Belgium, Mexico
November 10, 2020
UK, Japan, Switzerland, Italy
November 30, 2020
December 7, 2020
Bare metal recovery (BMR) image
The BMR image for Surface Hub 2S will be available on October 27, 2020. As soon as we have the update ready for 1st-Generation Surface Hub devices, a new and improved Surface Hub Recovery Tool (SHRT) will become available too.
Support for RS2
Windows 10, version 1703 (RS2) reached end of servicing on October 8, 2019, except for Surface Hub which remained in support. We extended support for Surface Hub to continue to provide our customers with security and quality updates. As we roll out the Windows 10 Team 2020 update based on Windows 10, version 20H2, the last RS2-based security update will be distributed on December 8, 2020, at which point Windows 10 Team RS2 will reach end of service for Surface Hub.
Windows Insider program
If you're currently enrolled in the Windows Insiders Program (WIP) for Surface Hub you can get the update via BMR/SHRT. Alternatively, you can choose to remain in WIP Slow or Fast to continue receiving early features of the OS. When Windows 10 Team RS2 reaches end of servicing, we will switch to Slow ring for Windows 10 Team 2020.
Prepare for Windows 10 Team 2020 Update
The recommended update path is via Windows Update or Windows Update for Business. Customers who don’t allow their devices to receive updates from the internet and customers who wish to join their devices to Azure Active Directory or start on a clean slate can use the new Windows 10 Team 2020 BMR Image.
Important note on Surface Hub 2S
When updating drivers and firmware for Surface Hub 2S, we’re updating drivers and firmware on both the compute unit (“Cartridge”) and the Touch-Display Module (TDM). It is required that both be updated at the same time to avoid driver/firmware compatibility issues. Customers should allow up to 60 minutes to complete the update process.
We are committed to empowering organizations to transform their meeting spaces in today’s world. Delivering this update is an important step for Surface Hub and for our customers relying on Surface Hub to stay connected and navigate hybrid and remote work environments.