Thoughtfully designed with premium craftsmanship and high-quality hardware, the latest Surface devices are easier to repair and maintain, with more replaceable components and flexible choices in service. 1
Microsoft continues to innovate its serviceable designs to get the most out of Surface devices. Commercial customers can choose how to service their devices to solve issues quickly and minimize device downtime, whether through customer self-repair,2 trusted Microsoft in-region repair, or a growing Authorized Service Provider (ASP) network. For documentation about service options and replaceable components across all Surface devices, see Surface for Business service and repair.
Surface repair videos
Designed to be used in conjunction with the Surface Service Guides documentation, the following videos from Surface engineers show how to disassemble and remove replaceable components. This page will be updated with videos for the latest Surface devices.
2.Customer self-repair is only available on Microsoft devices with a replaceable component per the product’s technical specifications. Microsoft recommends that self-repair be performed by technically inclined individuals with the knowledge, experience and required tools, while following a Microsoft Service Guide. Opening or repairing your device can present various risks, such as electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Further, any resulting damage caused will not be covered under Microsoft’s Limited Hardware Warranty or purchased protection plan.