Multi-tenant insights to boost customer health in Microsoft 365 Lighthouse

Screenshot of the Tenants page in Microsoft 365 Lighthouse showing multi-tenant insights, including Microsoft Secure Score and apps and services usage.

 

 

 

 

Boost customer health with multi-tenant insights in Microsoft 365 Lighthouse 

 

Prioritize the insights that matter most 

As a Managed Service Provider (MSP), you want to provide your customers with exceptional service. You want to help them adopt new features, optimize their security posture, and troubleshoot any issues they might encounter. But how do you keep track of all your customers’ needs and preferences across different tenants? How do you prioritize your actions based on data and insights? 

 

That’s where Microsoft 365 Lighthouse can help. The Tenants page in Lighthouse provides a comprehensive and customizable overview of all your customer tenants, along with key metrics and indicators to help you assess their health and performance. You can also drill down into each tenant to see more details and perform actions on the tenant. 

 

In this blog post, we’ll walk you through recent updates to the Tenants page and share examples illustrating how you can use these insights to strengthen your managed services business.  

 

Use tags to filter on your most urgent customers 

 To tag your customers for easy filtering and segmentation, check out the Tags feature on the Tenants page. You can create custom tags based on any criteria that's relevant to your business, such as industry, size, region, product, or service. You can then assign one or more tags to each customer and use them to filter the list of tenants.  

 

Example: Create and assign tags to customers to distinguish different levels of support services, such as “New Premium Customers” and “Basic Support.” Once the customers are tagged, you can easily differentiate who’s who and use the Tags filter in Lighthouse to get prioritized insights across each group.  

 

Go to the Tenants page now to try the Tags feature. 

 

Identify customers with low apps and services usage

Lighthouse now lets you see apps and services usage across all your customer tenants, which helps you identify those customers who aren't fully leveraging their Microsoft 365 services. An "Unhealthy" status in the Apps & services usage column on the Tenants page indicates the customer has very low or no usage across one or more core Microsoft 365 workloads: Email (Exchange), core apps (Word, Excel, PowerPoint, or OneNote), storage (OneDrive or SharePoint Online), or Teams. Since customers are likely to abandon their Microsoft products if they’re not finding value in them, you can use this column to identify customers who have low usage and then follow the recommended next steps in the details pane to support these customers and get them back on track.

 

Example: Identify customers with unhealthy apps and services usage and reach out to them to understand adoption blockers. Ensure your customers’ users are trained to use their Microsoft 365 products, licenses are assigned, and customers understand the value of their products.

 

Go to the Tenants page now to view apps and services usage.

 

Compare Microsoft Secure Score across your customers

Microsoft Secure Score aggregates security findings into a single score so that you can assess, at a glance, your customers’ current security posture. The higher the score, the more secure the tenant is. On the Tenants page, you can compare the Secure Score across your customers to see which customers need assistance improving their security posture. To see Secure Score details for a specific customer, select the customer tenant from the list to open the tenant page, select the , and then select the View Secure Score details link to view a breakdown of your customer's Secure Score by category (identity, data, device, and apps) in the Microsoft Defender portal.

 

Example: Identify customers with a low Secure Score and then reach out to them to discuss how you can help strengthen their cybersecurity protocols. Refer back to your customers’ rising Secure Score each month to illustrate how your support is contributing to an improved security posture.

 

Go to the Tenants page now to view your customers' Secure Score.

 

Get started by customizing the Tenants page

Sign in to Microsoft 365 Lighthouse to get started today. Customize the Tenants page by using tags and choosing columns most relevant to how you work. For example, you can for easy access to your customer tenants.

 

We want to hear from you! Select Give feedback in the lower-right corner of any page in Lighthouse to provide feedback, or go to the feedback portal now and let us know what's on your mind. We're committed to making Lighthouse your one-stop shop for managing customer health and security.

 

 

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