Skype Room Systems v2 3.1.100.0 Update

All of the issues above have been seen in our enviroment. 

However, we've resolved quite a lot of them using the new Logitech smartdock, which was in beta stage 1 month ago. 

just to update, so far so good now :) our network team manage to resolve the sharing degradation as they have open this port TCP 443, 50,000-59,999  .

https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/clients-and-devices/skype-room-systems-v2-0#proxy

 thanks for this thread at least in our side its very stable now.

Question : is there anyone here set up Skype room in your training room? like 30 - 40 pax? Any video audio device you use?

I tried updating to the latest version of Skype Room System but got this error: 0x80070005 I was able to update the store to the latest version though. I am running windows 10 1607 (not able to upgrade to 1703, the update fails everytime). We too have the problem with random screen freezes.

Edit: I did a full reset with the script made available by David Groom. With this I was able to upgrade to 1709 (since I was stuck on 1607).

Everything works fine now.

I just purchased and received a Logitech Smart Dock.

Exactly how do you update the Skype for Rooms software? From the current responses, I see that it's available in the Windows Store for Business, but when I navigate to the Store, I do not see updates available, nor that software available for install at all.

Is there a guide? It's running 3.0.12 and I would like to get it updated.

rodelmurex - Confirmed - we released 3.1.104.0 to the Store earlier today.  I'll post release notes soon.

there's a new version again - 3.1.104.0

Hi David,  The degrade happens when someone is sharing his/her screen . I dont think its a network,as laptop to laptop call is fine .

The set up is like this > two screen display + logitech smardock . Anyway, we will do a test again later asits a bit difficult as it happens on our remote office . Any suggestion ? by they way, surface pro 2017 

@all - for the freezing issue, did you guys install the new firmware for logitech smartdock? I have remove this and surprisingly it did not freeze again today . i will monitor it again. My set up for this , domain joined but we block all gpo policy first . 

Also , since i have another set of smartdock+surface pro , i installed SCCM on this device and quite useful as it controls the windows update but you need to communicate with your support with regards to policy which is now im doing. 

I will update again .Finalizing my set up later, 

Joined domain

SCCM installed - hopefully our it admin later can do some changes with the lock screen and registry 

Skype version - i will try to use the latest .

then more testing as i will be adding 5 skype room for this month.

im not giving up on this since i put a lot of effort and hopefully we can share here :) 

The lasts update from Skype for Business Online Escalation Team on a open ticket:

They have identify some Issues that were reported on the last release SRS v3.1.100.0.

"SRS freezing after updating it to app version 3.1.100.0. The clock stops, they cannot press on anything. Only a reboot makes it work again, but only for some time and then it freezes again”

We have a code fix expected to be coming on this by early next week for another Release to correct the issue.

Since its a Critical Functionality Loss Severity it is getting highest priority from product group to have this issue fix"

**So if you are doing a recovery to restore SRS to older build to resolve the freezing problem; you need to turn Off - Windows Store updates and would recommended to set local Group Policy to delay Windows Feature updates for 365 days until 1709 is supported as otherwise it'll download, try to install and failed if check for Windows Updates.

rodelmurex - Are you using Surface Pro 4 or Surface Pro 2017 (SP5)?  How long after meeting start do you observe the screen freeze issues or degraded video problem?

it happens again , screen freezes :(