The Call Queues and Auto Attendant training has been updated to reflect the latest changes in the service: as announced yesterday Agent Opt In/Out feature has been rolled out to all customers for Call Queues.
If you are already familiar with Call Queues and Auto Attendant and have already consumed previous versions of the training, we recommend reading the blog article mentioned above.
However, if you are new to Call Queues and Auto Attendant or need a refresher, we recommend to watch the training recorded by Senior Program Manager @Korneel Bullens: Skype Academy: Call Queues and Auto Attendant
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