Apr 12 2024 09:50 AM
My Outlook was updated to the newest version a few days ago and I'm having issues with opening PDF attachments in my default PDF viewer. Before, you could click the attachment in the email and get a preview but if you were to fully open the attachment it would open in my default application.
When I click on it I get this viewer instead of it going directly to Adobe PDF. If I have to download it, I would prefer to save it as a location that I choose.
I can go to Acrobat and open the downloaded files, but that is extra steps. Any suggestions?
Apr 13 2024 01:47 AM
If you're experiencing issues with opening PDF attachments in your default PDF viewer after a recent Outlook update, there are a few troubleshooting steps you can try to resolve the issue:
1. Restart Outlook: Sometimes, simply restarting Outlook can resolve temporary glitches or conflicts that may be causing the issue.
2. Check Default Programs Settings:
3. Verify Outlook Attachment Settings:
4. Reset Default File Associations:
5. Repair Office Installation:
6. Update PDF Viewer Software: Ensure that your default PDF viewer software is up to date. Visit the official website of the software (e.g., Adobe Acrobat, Foxit Reader) to download and install any available updates.
7. Check for Outlook Updates: Make sure that your Outlook application is fully up to date. Check for and install any available updates by going to "File" > "Office Account" > "Update Options" > "Update Now".
8. Temporarily Disable Antivirus/Firewall: Sometimes, antivirus or firewall software can interfere with file attachments. Temporarily disable any third-party antivirus or firewall software and check if the issue persists.
9. Create a New Outlook Profile: If none of the above steps resolve the issue, try creating a new Outlook profile to see if the problem is related to your existing profile.
If the issue persists after trying these steps, you may need to contact Microsoft Support for further assistance, as there could be a specific issue related to the recent Outlook update.
May 02 2024 07:25 AM
May 06 2024 03:08 AM
I agree - there is no trust center and the proposed resolution does not resolve this issue which I also have
May 06 2024 06:12 AM
@RohanWiese84 This is an issue with the NEW OUTLOOK. There is no File or Trust center.
There is a settings area with very limited options.
Opening PDF always opens in an Outlook window no matter what system settings or default apps are chosen.
The only option is to download the attachment and then navigate to the downloads folder in File Explorer. If you download, then open from the Download menu it opens in Edge.
May 10 2024 02:48 AM
@Scott_J945 That's just bad business model. One day works one way, you come to work next day and your workflow is completely f.....
May 13 2024 06:12 AM
@DeeReinhardt I am having the same issue. Its a bad change to how outlook works. I will go back to the old Outlook. The way the new outlook handles attachments adds extra steps into a process that was working just fine before.
May 13 2024 06:13 AM
May 13 2024 07:20 AM
@Colette1122 Best i can think of in terms of keeping workflow as simple as is to go for print option, then from print preview you can actually save attachement in the old way. via Edge, with pdf opening after saving. Still adds couple more clicks to each pdf, but it's better than having to go in the folder.
May 13 2024 07:56 AM
@MilesB1670 Yes I was doing that, but have decided to go back to the older version until Microsoft catches up with user feedback.
May 13 2024 08:08 AM
@Colette1122 I know right. I have both running, whenever i feel like more reliable search bar is needed then i go for new outlook, but if i'm attaching a lot files at the time then i use old one lol
May 20 2024 07:49 PM