Minimum version for Outlook Customer Manager

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Microsoft

Outlook Customer Manager is automatically installed to O365 Business Premium subscribers. It requires Outlook for windows with minimal version of 1611 (build 7521.2072) -- see version and build releases

 

To check your outlook version, navigate to File > Office Account and look under Office Update

 

MinVersion.png

 

If your outlook is older than the mininum version, go to http://www.office.com and logon to your Office 365 Business Premium account. 

 

Look for Office 2016 installation link to download and reinstall to the latest office version.

office install.PNG

64 Replies

Hi Welly,

Still waiting to see this option show up in our Outlook. Version 1611 (Build 7571.2109), First Release enabled. Any way to know when this will happen? Like others, we've been waiting to roll out an alternate CRM solution.

Greg,

 

If you are on First Release, you should start seeing OCM within the next couple of weeks.

 

Welly

I have the same message as the Outlook Customer Manager finally showed up today. Looking forward to using this functionality.

 

We're sorry
Outlook Customer Manager isn't available for your account yet. Outlook Customer Manager is new, and we're still rolling it out. We're sorry it isn't available for your account yet, but we're working on bringing it to all Office 365 Business Premium subscribers.

I also received the "We're sorry" message after Outlook Customer Manager finally appeared. The bait and switch is quite frustrating.

I too just got the icon in the Ribbon, but get the 'We'r Sorry. . ." error when logging into my account. Amazing how poorly Microsoft can communicate what will actually happen and when in a software rollout. It is like they are a startup that have never developed an application before. LOL.

Outlook Customer Manager is designed to simplify set up and to automate configuration changes you may need to do manually. Hence, the roll out involves significant changes in the backend and depedent systems that results in the rollout being much slower than we expect.

 

I understand your frustration. I ask for your patience and continue to report any issue so we can get the feature to you as quickly as we can.

Hi.

 

I Finnaly got the ribbon icon, everything works fine except one thing. When I try to add a company to my contact, it won't let me save. I know it's in beta but did anyone elese get this issue? Is there a way to create the company or edit it?

 

Thanks again for your help.

I have Office 365 Business Premium, "first release" option is activated.

I'm still waiting for OCM to show up, does it just magically show up at some random time/day?

This is really frustrating :(

I apologice for the issue. You should have OCM if you opted in for first release. Please contact Office support for assistance.

@Deleted please contact office support for assistance.

Did I understand it correctly that when registered as 'first release user' the Outlook Customer Manager should have been installed already? I contacted Office Support today, but there I was told that I just had to wait because rollout was not completed yet...

 

I must say that I share the frustration of so many people here (especially since the support people had never heard of OCM and I had to tell them all details...).

Hello,

 

We are running version 1701 and still do not seem to have access to Outlook Customer Manager.  Please advise how I turn this on.

 

Thanks,


@Welly Lee wrote:

Outlook Customer Manager is automatically installed to O365 Business Premium subscribers. It requires Outlook for windows with minimal version of 16.0.7030.

 

To check your outlook version, navigate to File > Office Account and look under Office Update

 

MinVersion.png

 

If your outlook is older than the mininum version, go to http://www.office.com and logon to your Office 365 Business Premium account. 

 

Look for Office 2016 installation link to download and reinstall to the latest office version.

office install.PNG



Hello,

 

We are running version 1701 and still do not seem to have access to Outlook Customer Manager.  Please advise how I turn this on.

 

Thanks,

I dont see this on my ribbon.  Can you assist?

I have 1707 and no customer manager at desktop. in https://outlook.office.com/owa/?path=/options/manageapps It is to see and has the hook. I subscribed O365 yesterday - is it possible that it takes some time? Have I to reeinstall the package on my Notebook?

Thanks and best regards from Germany

There may be up to 24 hours delay between the time you get Office 365 Business Premium license until "Customer Manager" shows up in your outlook. If it still does not show up after 24 hours, please contact me via email at welly.lee@microsoft.com
Thank you very much!
Just in this moment the icon appears :)

Unfortunately the next issue happens:

If I start the manager it shows the fail, that the version of my internet explorer is wrong. I have the last edge and the last firefox. have I to install IE11?