Forum Discussion
Removing an account from OneDrive for Android
Hi Counie,
Quickest way to do this is click on the OneDrive app, on the bottom right you will see a tab called 'Me'. From here you will see sign-out at the bottom of the list.
You'll need to ensure that the account you want to move is selected first (you can confirm this by clicking in the top left as soon as you open the app, if this is a work account it will be a briefcase icon).
Thanks,
James
Been trying to eliminate a OneDrive account w/o success. And I can't sign out of account in OneDrive as that option is grayed out. The other OneDrive account the Sign Out option is active. Here's the whole story:
On my Android device (Samsung Galaxy Note10+) I have two one drive accounts I've been using: one a school account and the other a personal account and have been doing so for a long time now without issue.
For some reason, another personal account I have with Microsoft now keeps showing up in OneDrive and, therefore, OneDrive won't allow me to sign in to the account I want to use.
I've tried deleting account in phone's settings but it keeps coming back. So, I've gone into Apps Settings and Forced Stop on OneDrive, Disabled, Cleared Cache and Data, deleted all OneDrive accounts but, after restarting OneDrive, the unwanted account pops back up again.
- jimmyfreno1000Jul 07, 2020Copper ContributorI'm having the exact same issue. The email account for my onedrive is an account that is closed. I can't even login to it, yet onedrive still shows it . This is aggravating to say the least! If you or anyone has a solution, please let me know.
- nitesh28Sep 18, 2020Copper Contributor
Hi,
Thanks for responding!
While your post is very much appreciated, as stated in the initial post, attempts were made to delete the unwanted account and it kept returning. So while I know that your post was intended to be helpful it's unfortunately not a solution that works in this instance.
Here again are the options that work for this particular issue (a known conflict btwn OneDrive accounts and Samsung account):
There are several solutions posted above, all amounting to the same thing: Sign out of your Samsung account. Here are the solutions posted so far:
Solution for Samsung Phones:
So, this is on a Samsung phone (Note10+). Samsung said i had to sign out of, or delete my Samsung account. It's linked, somehow, with OneDrive and messes things up. As soon as i got rid of that account, OneDrive started behaving correctly.
Or:
What I did to fix it THIS time is logged into my Samsung account online and then went to "Services" and "Unlinked" my microsoft account. Then I was able to go back to my OneDrive app and viola, I could log out.
Or:
went to Accounts and backups in Settings and selected Accounts then found my Samsung account to selected it. Then selected Apps and services and there's Connected Apps in there you select and Disconnect from Microsoft Account. Once disconnected went back to OneDrive app and able to Sign Out without it being grayed out anymore and able to sign in under new Microsoft account.
Disclaimer i found this soultion on another post and just posted for you guys as this works
- dawntnOct 18, 2020Copper Contributor
nitesh28 Although this was not quite the right fix for me, it did point me in the right direction. I had not realised that my Microsoft account being linked to my Samsung account was preventing the update to OneDrive. Once I removed the link, I was able to sign out of OneDrive and sign into the correct account. Wow - I am so relieved to get it sorted. So thank you!
- Amq77Mar 10, 2021Copper ContributorHello microsoft!! Please resolve this? Why cant u all leave it the way it is instead of annoying millions of customers? It is so annoying, im having trauma if my phone asked to update.
- vicovalApr 15, 2021Copper Contributor
I have read many posts online on how to sign out from one drive account and sign on with another one drive account however I wasn't able to find any one that works until this morning.
This is what I did (For Samsung account users) step by step
Sign in to my samsung account online
Click on "Services"
Click on connected services (Linked services)
Un-link microsoft account.
Restart your phone
Open one drive app in your phone
click on "me" icon
Sign out will appear at the bottom
Sign out from your old account
sign in with your new account
Hope this help.
Remember to remove your old account from your microsoft office and update your new account.
- RRRookMar 18, 2023Copper ContributorOMG this is the only thing that worked! Thank you SO, SO much!
- Amq77Mar 10, 2021Copper ContributorCannot change one drive account on android
- bluesportApr 21, 2021Copper Contributor
AngstrommI have the same problem. It keeps opening my old account will not let me close as it is grayed out tells me my OneDrive is full and then insists that I upgrade. Which I have but it won't sync or open my new account. I have removed it and entered my new email and password and it returns back to the old account.