Forum Discussion
OneDrive disappears from start menu and also stops syncing
Greetings, My OneDrive for my Microsoft 365 business account periodically disappears from my start menu, and consequently also stops syncing. This occurs on my laptop, but apparently not on my de...
Are you dealing with Microsoft support or corporate IT support?
By default (ie without you doing any pinning) OneDrive should appear
1. On the Start Menu in the alphabetical list of programs
2. In the Notification tray at the right of the Taskbar
3. In File Explorer.
There will be white and blue icons for the Personal and Business versions.
- if some customisation has been done of the interface (e.g. by corporate IT custom setup) then the above might not be true.
What file-types are you trying to open, and with what software?
They disappear from the Notification Tray. They are in file explorer. When I perform as search for the app (Windows 11), I am able to open it. I just can't get it to stay in the Notification tray, and thus keep syncing. I have both white (personal acct) and blue (business acct) icons. My computers are for work, so it's the blue OD icons that I'm concerned about. I don't sync my personal OneDrive account, as the 5 GB maxes out quickly.
I have a feeling this is a compatibility issue with Windows 11. My desktop has been having the same issue since updating to Windows 11. Powering down. Hoping a restart will help. Thank you so much for your assistance.
I have a feeling this is a compatibility issue with Windows 11. My desktop has been having the same issue since updating to Windows 11. Powering down. Hoping a restart will help. Thank you so much for your assistance.
- The presence in the notification tray is likely not going to affect syncing. It's possible that they've been set as a hidden icon. To see if it's running, bring up Task Manager, and look for the OneDrive process (under Background Processes).
You're not answering my questions, so I'll pass on further support.Thank you for the tip. I will check the task manager. Sorry for missing the last few questions. I was up late trying to meet my deadline.
I'm just working with Word documents at the moment. Nothing fancy. Windows 11. Latest version.
I am also chatting with support. Thanks!
