OneDrive disappears from start menu and also stops syncing
Greetings, My OneDrive for my Microsoft 365 business account periodically disappears from my start menu, and consequently also stops syncing. This occurs on my laptop, but apparently not on my de...
Are you dealing with Microsoft support or corporate IT support?
By default (ie without you doing any pinning) OneDrive should appear 1. On the Start Menu in the alphabetical list of programs 2. In the Notification tray at the right of the Taskbar 3. In File Explorer. There will be white and blue icons for the Personal and Business versions. - if some customisation has been done of the interface (e.g. by corporate IT custom setup) then the above might not be true.
What file-types are you trying to open, and with what software?
They disappear from the Notification Tray. They are in file explorer. When I perform as search for the app (Windows 11), I am able to open it. I just can't get it to stay in the Notification tray, and thus keep syncing. I have both white (personal acct) and blue (business acct) icons. My computers are for work, so it's the blue OD icons that I'm concerned about. I don't sync my personal OneDrive account, as the 5 GB maxes out quickly.
I have a feeling this is a compatibility issue with Windows 11. My desktop has been having the same issue since updating to Windows 11. Powering down. Hoping a restart will help. Thank you so much for your assistance.
The presence in the notification tray is likely not going to affect syncing. It's possible that they've been set as a hidden icon. To see if it's running, bring up Task Manager, and look for the OneDrive process (under Background Processes).
You're not answering my questions, so I'll pass on further support.
Thank you for the tip. I will check the task manager. Sorry for missing the last few questions. I was up late trying to meet my deadline.
I'm just working with Word documents at the moment. Nothing fancy. Windows 11. Latest version.
I am also chatting with support. Thanks!
Resources
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This occurs on my laptop, but apparently not on my de...","body@stringLength":"1393","rawBody":"
Greetings,
My OneDrive for my Microsoft 365 business account periodically disappears from my start menu, and consequently also stops syncing. This occurs on my laptop, but apparently not on my desktop. Thus, when I try to access my files from OneDrive from another computer, my documents are woefully out of date. When I go to the start menu and search for OneDrive, it is still on the laptop, and when I click to open the app, OneDrive starts syncing again. It would be great if syncing happened automatically so that I don't have to constantly be verifying if syncing is occurring. I have enough on my plate as a business owner. I am running the most current version of Windows 11 on 02/07/22.
For now, I will pin OneDrive to my taskbar to ensure that it is continually working, but it takes up valuable space needed by other applications, and I shouldn't have to do this. Furthermore, when my laptop tells me that syncing is up to date and then I switch to my desktop to work, the files are still not synced. For example, the status of the file in question on which I need to work, is two months old on my desktop, and 12 hours old on my laptop. One drive on the laptop says, \"Up to Date\" but in File explorer, the whole folder is \"Sync Pending\".
Any advice would be most appreciated!
Thank you!
","kudosSumWeight":1,"postTime":"2022-02-07T13:11:31.915-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:office 365","text":"office 365","time":"2016-06-27T01:27:02.990-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:OneDrive for Business","text":"OneDrive for Business","time":"2016-07-12T16:03:45.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Sync","text":"Sync","time":"2016-06-23T16:17:21.070-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3132394_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7556},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:3132394":{"__typename":"Conversation","id":"conversation:3132394","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3132394"},"lastPostingActivityTime":"2022-02-08T14:49:08.552-08:00","lastPostTime":"2022-02-08T14:49:08.552-08:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:3132394":{"__typename":"ModerationData","id":"moderation_data:3132394","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3132394_3":{"__typename":"Revision","id":"revision:3132394_3","lastEditTime":"2022-02-07T13:19:17.001-08:00"},"ForumReplyMessage:message:3135199":{"__typename":"ForumReplyMessage","id":"message:3135199","conversation":{"__ref":"Conversation:conversation:3132394"},"author":{"__ref":"User:user:1300056"},"revisionNum":1,"uid":3135199,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"subject":"Re: OneDrive disappears from start menu and also stops syncing","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3135199"},"parent":{"__ref":"ForumReplyMessage:message:3134904"},"body":"They disappear from the Notification Tray. They are in file explorer. When I perform as search for the app (Windows 11), I am able to open it. I just can't get it to stay in the Notification tray, and thus keep syncing. I have both white (personal acct) and blue (business acct) icons. My computers are for work, so it's the blue OD icons that I'm concerned about. I don't sync my personal OneDrive account, as the 5 GB maxes out quickly.
I have a feeling this is a compatibility issue with Windows 11. My desktop has been having the same issue since updating to Windows 11. Powering down. Hoping a restart will help. Thank you so much for your assistance.","body@stringLength":"667","rawBody":"They disappear from the Notification Tray. They are in file explorer. When I perform as search for the app (Windows 11), I am able to open it. I just can't get it to stay in the Notification tray, and thus keep syncing. I have both white (personal acct) and blue (business acct) icons. My computers are for work, so it's the blue OD icons that I'm concerned about. I don't sync my personal OneDrive account, as the 5 GB maxes out quickly.
I have a feeling this is a compatibility issue with Windows 11. My desktop has been having the same issue since updating to Windows 11. Powering down. Hoping a restart will help. Thank you so much for your assistance.","kudosSumWeight":0,"repliesCount":2,"postTime":"2022-02-08T00:02:35.695-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3135199_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7180},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwxMzI6MHxpbnQsMzE0MDE3MywzMTQwMTcz","node":{"__ref":"ForumReplyMessage:message:3140173"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746564183399":{"__typename":"CachedAsset","id":"theme:customTheme1-1746564183399","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Are you dealing with Microsoft support or corporate IT support?
By default (ie without you doing any pinning) OneDrive should appear 1. On the Start Menu in the alphabetical list of programs 2. In the Notification tray at the right of the Taskbar 3. In File Explorer. There will be white and blue icons for the Personal and Business versions. - if some customisation has been done of the interface (e.g. by corporate IT custom setup) then the above might not be true.
What file-types are you trying to open, and with what software?
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Are you dealing with Microsoft support or corporate IT support?
By default (ie without you doing any pinning) OneDrive should appear 1. On the Start Menu in the alphabetical list of programs 2. In the Notification tray at the right of the Taskbar 3. In File Explorer. There will be white and blue icons for the Personal and Business versions. - if some customisation has been done of the interface (e.g. by corporate IT custom setup) then the above might not be true.
What file-types are you trying to open, and with what software?
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been turned off for this event"},"localOverride":false},"ModerationData:moderation_data:3140173":{"__typename":"ModerationData","id":"moderation_data:3140173","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3140173":{"__typename":"ForumReplyMessage","uid":3140173,"id":"message:3140173","revisionNum":1,"author":{"__ref":"User:user:112886"},"readOnly":false,"repliesCount":1,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:3135199"},"conversation":{"__ref":"Conversation:conversation:3132394"},"subject":"Re: OneDrive disappears from start menu and also stops syncing","moderationData":{"__ref":"ModerationData:moderation_data:3140173"},"body":"The presence in the notification tray is likely not going to affect syncing. It's possible that they've been set as a hidden icon. To see if it's running, bring up Task Manager, and look for the OneDrive process (under Background Processes).
You're not answering my questions, so I'll pass on further support.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-02-08T14:45:48.377-08:00","lastPublishTime":"2022-02-08T14:45:48.377-08:00","metrics":{"__typename":"MessageMetrics","views":7136},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:3132394/message:3140173","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwzMTQwMTgyLDMxNDAxODI","node":{"__ref":"ForumReplyMessage:message:3140182"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3140182":{"__typename":"ModerationData","id":"moderation_data:3140182","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3140182":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1300056"},"id":"message:3140182","revisionNum":1,"uid":3140182,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:3140173"},"conversation":{"__ref":"Conversation:conversation:3132394"},"subject":"Re: OneDrive disappears from start menu and also stops syncing","moderationData":{"__ref":"ModerationData:moderation_data:3140182"},"body":"
