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Jennifer_Head's avatar
Jennifer_Head
Copper Contributor
Feb 07, 2022

OneDrive disappears from start menu and also stops syncing

Greetings,   My OneDrive for my Microsoft 365 business account periodically disappears from my start menu, and consequently also stops syncing. This occurs on my laptop, but apparently not on my de...
office 365
OneDrive for Business
Sync
Mike Williams's avatar
Mike Williams
Steel Contributor

Are you dealing with Microsoft support or corporate IT support?

 

By default (ie without you doing any pinning) OneDrive should appear
1. On the Start Menu in the alphabetical list of programs
2. In the Notification tray at the right of the Taskbar
3. In File Explorer.
There will be white and blue icons for the Personal and Business versions.
- if some customisation has been done of the interface (e.g. by corporate IT custom setup) then the above might not be true.

What file-types are you trying to open, and with what software?


Jennifer_Head's avatar
Jennifer_Head
Copper Contributor
Feb 08, 2022
They disappear from the Notification Tray. They are in file explorer. When I perform as search for the app (Windows 11), I am able to open it. I just can't get it to stay in the Notification tray, and thus keep syncing. I have both white (personal acct) and blue (business acct) icons. My computers are for work, so it's the blue OD icons that I'm concerned about. I don't sync my personal OneDrive account, as the 5 GB maxes out quickly.

I have a feeling this is a compatibility issue with Windows 11. My desktop has been having the same issue since updating to Windows 11. Powering down. Hoping a restart will help. Thank you so much for your assistance.
  • Mike Williams's avatar
    Mike Williams
    Steel Contributor
    Feb 08, 2022
    The presence in the notification tray is likely not going to affect syncing. It's possible that they've been set as a hidden icon. To see if it's running, bring up Task Manager, and look for the OneDrive process (under Background Processes).

    You're not answering my questions, so I'll pass on further support.
    • Jennifer_Head's avatar
      Jennifer_Head
      Copper Contributor
      Feb 08, 2022

      Mike Williams 

       

      Thank you for the tip. I will check the task manager. Sorry for missing the last few questions. I was up late trying to meet my deadline. 

       

      I'm just working with Word documents at the moment. Nothing fancy. Windows 11. Latest version. 

       

      I am also chatting with support. Thanks!

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