Forum Discussion
OneDrive disappears from start menu and also stops syncing
Mike Williams Sorry for confusing the terminology. I'm juggling multiple clients, I have put a substantial amount of time into troubleshooting this today, and these issues have caused a delay in an important deadline.
I never pinned the OD icon to the start menu. It is normally at the far right of the taskbar, in the notification area. Support had me uninstall and reinstall OD, and after bogging down my computer while re-updating all the files, the same problem persists. The icon has not disappeared since I re-downloaded it; however, although OD says that it's "up to date" on both devices, the files are not up to date. Thus, I have to email myself the manuscript that I'm working on to work on it on another device, save it over there, and send it back to myself to work on it on my laptop, thereby defeating the purpose of OneDrive. It becomes cumbersome and inefficient to have multiple versions of the same document on different computers. Hoping that there is a solution.
Are you dealing with Microsoft support or corporate IT support?
By default (ie without you doing any pinning) OneDrive should appear
1. On the Start Menu in the alphabetical list of programs
2. In the Notification tray at the right of the Taskbar
3. In File Explorer.
There will be white and blue icons for the Personal and Business versions.
- if some customisation has been done of the interface (e.g. by corporate IT custom setup) then the above might not be true.
What file-types are you trying to open, and with what software?- They disappear from the Notification Tray. They are in file explorer. When I perform as search for the app (Windows 11), I am able to open it. I just can't get it to stay in the Notification tray, and thus keep syncing. I have both white (personal acct) and blue (business acct) icons. My computers are for work, so it's the blue OD icons that I'm concerned about. I don't sync my personal OneDrive account, as the 5 GB maxes out quickly.
I have a feeling this is a compatibility issue with Windows 11. My desktop has been having the same issue since updating to Windows 11. Powering down. Hoping a restart will help. Thank you so much for your assistance.- The presence in the notification tray is likely not going to affect syncing. It's possible that they've been set as a hidden icon. To see if it's running, bring up Task Manager, and look for the OneDrive process (under Background Processes).
You're not answering my questions, so I'll pass on further support.
