Forum Discussion
OneDrive disappears from start menu and also stops syncing
You should find the OneDrive icon in the Notifiction tray in the right hand end of the Task Bar, although it may be hidden and need revealing through the up arrow.
Any sync problems should be checked with the OneDrive troubleshooter. https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2
- Thank you. Both blue and white OneDrive icons disappear from the start menu completely. That means that when I click the up arrow to reveal other apps, the OneDrive icons are not there either. When I manually open the app, they suddenly reappear in the start menu, on the bar next to the Wi-Fi icon.
I will try the OneDrive troubleshooter before contacting tech support.
Thank you- I think you're confusing some parts of Windows interface terms so it's not obvious what you're describing.
- "the bar next to the Wi-Fi icon." is the Notification area of the taskbar. The Start Menu is the large popup menu at the left hand end of the taskbar.
Mike Williams Sorry for confusing the terminology. I'm juggling multiple clients, I have put a substantial amount of time into troubleshooting this today, and these issues have caused a delay in an important deadline.
I never pinned the OD icon to the start menu. It is normally at the far right of the taskbar, in the notification area. Support had me uninstall and reinstall OD, and after bogging down my computer while re-updating all the files, the same problem persists. The icon has not disappeared since I re-downloaded it; however, although OD says that it's "up to date" on both devices, the files are not up to date. Thus, I have to email myself the manuscript that I'm working on to work on it on another device, save it over there, and send it back to myself to work on it on my laptop, thereby defeating the purpose of OneDrive. It becomes cumbersome and inefficient to have multiple versions of the same document on different computers. Hoping that there is a solution.
- The troubleshooter is out of date. OneDrive does not appear under Policies>Windows in the Registry Editor as the troubleshooter suggests.
