Forum Discussion
Teams preview multiple account option missing
I'm trying the Teams Preview on a Windows machine and I am not seeing the new "Add Account" option.
Windows 10 (v 10.0.19045.2965)
Teams 1.6.00.12455
Installed Teams, went to ... and About and selected preview, now see EA label on my icon (initials)
Click on that icon - see usual: corporate account then below Manage account and + Add personal account. Not the general Add account from the new preview.
Note that I am logged into just Teams on this machine, did not let it log into my corp account for the entire machine, in case that matters.
What am I missing to test the multiple account setup?
Hope this comes to Mac soon, as nearly all of my users are on Macs.
Thanks
Alex
- HelloBenTeohBronze Contributor
AlexB55 Hey, it sounds like you're using the 'Public Preview' (EA label) version of teams instead of the 'New Teams' (PRE label) label. You'll need 'New Teams' for the multi-account option.
Public Preview gives you access to new features in the existing Teams client as they roll out whereas New Teams is a complete overhaul of Teams.
To use New Teams, there should be a toggle at the top-left of Teams that looks like this:
If you don't see the toggle, you'll need to contact your admin to make it available.
- tvunguyenCopper Contributor
Hi HelloBenTeoh,
Hoping you can assist, I contacted my Admin to get the new teams but they enabled the EA badge. They are telling me that the toggle is not available anymore. I can't find any document supporting this.
- HelloBenTeohBronze Contributor
tvunguyen hey, things have changed a bit since the original post.
This section on Microsoft Learn explains how to prepare and deploy New Teams and enable the toggle for choosing which version users want: https://learn.microsoft.com/en-us/microsoftteams/new-teams-desktop-admin
Early Access/Public Preview features have also changed. Your admin can see the info about this here - but I don’t think it’s a requirement for new Teams anymore. https://learn.microsoft.com/en-us/microsoftteams/public-preview-doc-updates