Microsoft Teams is a hub for teamwork that provides people with a single place to communicate and collaborate with others and has become a crucial tool for millions of people.
Sometimes, however, people need a helping hand to get started with Microsoft Teams. For example, if someone doesn’t use Teams yet, they might not know how to get started or understand how they can leverage the service to be more productive and collaborative. In either case, the IT department or non-IT staff such as training managers might want to connect with this person to provide them with more information or training resources.
Today, we’re pleased to announce two new usage reports for Microsoft Teams that enable you to understand how your users are leveraging Teams to communicate and collaborate.
Track usage of Microsoft Teams
When you better understand how employees use Microsoft Teams, it is easy to decide where to prioritize training and communication efforts. Here’s a look at the new reports:
The Microsoft Teams user activity report gives you a view of the most common activities that your users perform in Microsoft Teams - including how many people engage in a chat in a channel, how many communicate via private chat message, and how many participate in calls or meetings. You can see this information both at the tenant level, as well as for each individual user.
Microsoft Teams user activity report
The Microsoft Teams app usage report provides you with information about how your users connect to Microsoft Teams, including mobile apps. The report helps admins understand what devices are popular in their organization and how many users work on the go.
Microsoft Teams app usage report
We've included the usage data from Microsoft Teams in the at-a-glance widget on the usage reporting dashboard which gives you a cross-product view of how users communicate and collaborate using the various services in Office 365.
Get a cross-product view of how your users are using Office 365
In addition, you’ll find a new card for Microsoft Teams at the bottom of the dashboard. The tile gives you an overview of the activity in Teams - including the number of active users - so that you can quickly understand how many users are using the service.
New Microsoft Teams card on the usage reporting dashboard
How to access the reports
Both of the reports are now available for you in your admin center. On the admin center homepage, click on Reports and on Usage or into the Active Users card. You will land on the usage reporting dashboard where you can select the respective report from the dropdown menu at the top of the page.
How to access the new reports
Who can access the reports
The usage reports in the admin center can be accessed by people that are assigned with a global admin or a product specific admin role (Exchange, Skype for Business, SharePoint).
As the task to drive usage and adoption of Office 365 is often shared by the IT department and non-IT staff such as training managers, we also recently introduced a reports reader role that you can assign to any user in the Office 365 admin center who needs to have access to the reports. By assigning this role to your business stakeholders you can make sure that they have access to the usage insights that are crucial in enabling them to successfully drive and track adoption.
Use the reports reader role to provide access to the reports
Let us know what you think!
Try the new features and provide feedback using the feedback link in the lower right corner of the admin center. If you have suggestions on how to make Teams better, please submit your idea via User Voice or vote for existing ideas to help us prioritize the requests. We read every piece of feedback that we receive to make sure that Microsoft Teams meets your needs.
—Anne Michels, @Anne_Michels, senior product marketing manager Microsoft Teams