Jul 02 2021 07:19 AM
I uploaded a 3.22 minute long video about one hour ago and the transcript still hasn't loaded. Language set to English, al the settings are exactly how i normally have them, i am just not getting the transcript. i had the same problem this morning so i deleted my video after 90 minutes and uploaded it again.
Is there a problem today? We need to generate the captions before we can make the video available to the organisation?
Thanks
Jul 21 2021 10:44 AM
@ChrissyFoz I am also experiencing this. Did you ever get this resolved?
Sep 13 2021 01:52 AM
Sep 13 2021 01:52 AM
Sep 13 2021 05:44 AM
@ChrissyFoz I learned it is because language isn't selected when you first upload. Once you select the language in the settings, the transcript populates quickly (not sure why this isn't a default setting).
Sep 13 2021 06:26 AM