Jul 09 2017 09:15 PM
For a number of weeks now it has not been possible to perform any functions in Stream (https://web.microsoftstream.com/). My organisation hasn't started using Stream yet, but would like to get a feel for it before O365 video's are migrated here. However it is currently not possible to view any sample videos nor can we upload a video.
The Stream homepage loads but always states "It looks like something went wrong. Refresh your browser to try again" - please see below
If I click 'Browse' or any of the other options under 'My Content' I get the following error:
Has anyone experienced this error, or know how to resolve it? I have tried using Chrome, IE 10 and Edge browsers and all return the same result. Other users at other sites are also experiencing the same problem.
Jul 10 2017 02:05 PM
Jul 11 2017 06:02 PM
Thanks Ashish, I've just provided you with the requested details.
Jul 26 2017 04:03 PM
SolutionThis issue has now been resolved. It was discovered that the link aase-1.api.microsoftstream.com which is used by the Microsoft stream website was not categorised by Web sense (Forcepoint), and as a result web sense blocked access to this link within my organisation. This was preventing the Stream site from loading correctly.
We requested web sense to review and categorise the above link, which has now been done and as a result the Microsoft Stream site now loads correctly. Thank you Ashish for your help.
Aug 12 2017 07:52 AM
Same! i cant upload videos, and when i try to contact support, it says the page was not found or may have been deleted. it keeps saying there is a problem. one file worked and then it did not. very dissapointed.
Aug 13 2017 06:43 AM
It wont let me upload the supported file types . Ive tried everything, and i cant contact customer support because the link is deleted.
Nov 19 2020 01:52 AM
@Ashish Chawla i have the same problem sir
Nov 19 2020 07:40 AM
The server encountered an error while searching for videos, please try again later
Jul 26 2017 04:03 PM
SolutionThis issue has now been resolved. It was discovered that the link aase-1.api.microsoftstream.com which is used by the Microsoft stream website was not categorised by Web sense (Forcepoint), and as a result web sense blocked access to this link within my organisation. This was preventing the Stream site from loading correctly.
We requested web sense to review and categorise the above link, which has now been done and as a result the Microsoft Stream site now loads correctly. Thank you Ashish for your help.