Allow producers to publish Announcements

Allow producers to publish Announcements



 Jul 20 2020
1 Comments (1 New)

We had an encoder disconnect last week which caused a 3 minute loss of content. During that 3 minutes the screen was black and hundreds of engaged users dropped off and never came back. Rather than displaying generic error messages or blank screens we should be able to customise the messaging and inform viewers. If I had the ability to post a live message/comment on the screen we would have had a much better retention during the outage. Example: “we are reconnecting, please wait for 2 minutes”.

Community Manager
Status changed to: New
Similar Ideas
No similar ideas