Forum Discussion
Video not playing embed problem - A setting in your browser is blocking cookies. Mobile only.
This problem occurs just yesterday that our users weren't able to play embedded videos on our internal website. It says that the browser is blocking cookies. This occurs on mobile safari and chrome (tested on iPhone) but works in chrome on Android.
Please also take note that the problem is only when browsing on mobile, iPhone in particular. This wasn't the case before. Before, it was working. Desktop is fine on different browsers including IE9.
We are using the iFrame embed code from the Stream Video Page and putting it on WordPress to display the video.
We have this same problem too. Asking iOS users to turn off cross site tracking is not a good answer or fix. It's too complicated to ask users to do that. Microsoft Stream needs to find some way to use cookies that comply with iOS default settings for cookies.
Mark_JL we are having the same issue, but in our case we are not using the embed code -- we are using the Stream web part in a Modern SP page. Works fine in Chrome but not in Safari. We get the same symptom.
We tried the workaround suggested in another thread of turning off Prevent Cross-Site Tracking, clearing cache & cookies, etc. but the web part still displays the same message (I have cookie blocking turned off too, and block pop-ups for good measure) -- and prompting to Open in a new window. All our MSFT and Apple versions are current.
Our company has standardized on Apple mobile devices and we are getting ready to roll out our brand new intranet built on SP modern.
@saileraj
- Saili Raje
Microsoft
carolyn910 to clarify, is this in SP iOS native app or directly in the browser?
Saili Raje Both
- Saili Raje
Mark_JL Hi Mark, out of curiosity does clicking on the open in new window work for you?
Also do you have disable cross-site tracking turned on in your safari settings?
Has anyone got a solid fix for this.
75% of our users are on Safari and none of the stream embeds are visible. Asking people to use chrome instead sucks! ;-)
Been like this for a couple of months now. Used to play fine in Safari.
- Saili Raje
Maybejames unfortunately the only fix for this is to disable the setting that's blocking the cookies today. in Safari it's referred to cross-site tracking. in edge, it's blocking third part cookies etc.
turning off Prevent Cross-Site Tracking does not fix the issue. a real fix is needed ASAP
Mark_JL Saili Raje - I have the exact same issue on Safari. Has this been resolved.
Video used to work fine. We attempted a move to Stream and IE 11 is not supported, and now Safari has issues. This doesn't look good at all.Saili Raje - Can you help with this?
- Saili Raje
Were you able to try disabling the prevent cross-site tracking setting in safari? Mohcine Chaouki
adding my vote - I have the same issue.
We are a large corporate company with 3500 users, and having spent millions on O365 this is extremely disappointing
Have tried using 'embed code' and also the 'Stream widget'.... Both methods exhibit the problem in Safari.
I imagine there will be no fix because as far as Microsoft is concerned its a Safari problem.
- I suggested to my daughter to use Google Chrome, then it works immediately.
I was alerted to this problem this morning by some of my users (we are just rolling out Stream campus wide). Here are the results of my troubleshooting:
Users can visit https://portal.office.com in their browser and sign in with their Microsoft 365 credentials and then return to and refresh the page with the embedded videos. They should display properly.Other troubleshooting steps if problems persist:
iOS Safari
Click the Settings app on your home screen and navigate to Settings>Safari>Privacy & Security
Disable “Prevent Cross-Site Tracking”Return to and refresh the videos page, click to sign in to Stream with your Microsoft 365 credentials.
Select “Yes” when asked to stay signed in.
iOS Google ChromeClick to open a video in a new window, sign in to Stream with your Microsoft 365 credentials. Select “Yes” when asked to stay signed in. Refresh the videos page.
iOS FireFox
Click to open a video in a new window, sign in to Stream with your Microsoft 365 credentials. Select “Yes” when asked to stay signed in. Return to and refresh the videos page.
macOS Safari
Click the Safari option in the menu bar, then Preferences>Privacy>Website tracking
Uncheck “Prevent Cross Site Tracking”
Return to and refresh the videos page, click to sign in to Stream with your Microsoft 365 credentials.
Select “Yes” when asked to stay signed in.
macOS FireFox
Click to open a video in a new window, sign in to Stream with your Microsoft 365 credentials. Select “Yes” when asked to stay signed in. Return to and refresh the videos page.
macOS Chrome
Click to open a video in a new window, sign in to Stream with your Microsoft 365 credentials. Select “Yes” when asked to stay signed in. Return to and refresh the videos page.
Unfortunately, I do not have access to a Windows machine or an Android device, but I imagine the steps will be similar, same.- I found the same issue on iPhone and iPad. Under Settings - Safari - Cross-Site Tracking, I switched this feature off and reloaded the page I had embedded the video on, this had fixed my issue. Not ideal, but a fix nonetheless.
