Mar 28 2019 12:26 AM
Mar 28 2019 12:26 AM
This problem occurs just yesterday that our users weren't able to play embedded videos on our internal website. It says that the browser is blocking cookies. This occurs on mobile safari and chrome (tested on iPhone) but works in chrome on Android.
Please also take note that the problem is only when browsing on mobile, iPhone in particular. This wasn't the case before. Before, it was working. Desktop is fine on different browsers including IE9.
We are using the iFrame embed code from the Stream Video Page and putting it on WordPress to display the video.
May 05 2019 11:24 PM
@Mark_JL I am also facing the same problem for the past 10 hours. the player is not working on iphone 6 but playing on laptop google chrome.
May 06 2019 08:29 AM
@Mark_JL we are having the same issue, but in our case we are not using the embed code -- we are using the Stream web part in a Modern SP page. Works fine in Chrome but not in Safari. We get the same symptom.
We tried the workaround suggested in another thread of turning off Prevent Cross-Site Tracking, clearing cache & cookies, etc. but the web part still displays the same message (I have cookie blocking turned off too, and block pop-ups for good measure) -- and prompting to Open in a new window. All our MSFT and Apple versions are current.
Our company has standardized on Apple mobile devices and we are getting ready to roll out our brand new intranet built on SP modern.
May 29 2019 03:44 PM
@Mark_JL Hi Mark, out of curiosity does clicking on the open in new window work for you?
Also do you have disable cross-site tracking turned on in your safari settings?
May 29 2019 03:46 PM
@carolyn910 to clarify, is this in SP iOS native app or directly in the browser?
Jul 17 2019 12:34 AM
Has anyone got a solid fix for this.
75% of our users are on Safari and none of the stream embeds are visible. Asking people to use chrome instead sucks! ;)
Been like this for a couple of months now. Used to play fine in Safari.
Jul 23 2019 02:46 PM
Jul 29 2019 02:08 AM
adding my vote - I have the same issue.
We are a large corporate company with 3500 users, and having spent millions on O365 this is extremely disappointing
Have tried using 'embed code' and also the 'Stream widget'.... Both methods exhibit the problem in Safari.
I imagine there will be no fix because as far as Microsoft is concerned its a Safari problem.
Aug 01 2019 04:04 PM
@Maybejames unfortunately the only fix for this is to disable the setting that's blocking the cookies today. in Safari it's referred to cross-site tracking. in edge, it's blocking third part cookies etc.
Aug 01 2019 04:11 PM
@carolyn910 I'd be happy to get on a call with you and help you debug your issue. I'll ping you offline.
Aug 08 2019 12:02 AM
@Saili Raje - Can you help with this?
Aug 09 2019 11:33 AM
Were you able to try disabling the prevent cross-site tracking setting in safari? @Mohcine Chaouki
Aug 27 2019 04:14 PM
Nov 07 2019 12:59 PM
What's your solution? I don't want to check the cookie settings.
Nov 13 2019 05:36 PM
there's unfortunately no other options besides this. Mohcine is referring to the setting in their solution.
Also, for context there are a number of other sites like teams that don't work correctly when this settind is enabled. @Jony_fang
Dec 11 2019 01:37 PM
Apr 09 2020 09:11 AM
Can you explain what worked for you? I don't see a specific recommendation other than turning off the browser setting to Block third party cookies. Is this what you did? I've tried that, but it is still not working for me.
Thank you, Mark