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Mark_JL's avatar
Mark_JL
Copper Contributor
Mar 28, 2019

Video not playing embed problem - A setting in your browser is blocking cookies. Mobile only.

This problem occurs just yesterday that our users weren't able to play embedded videos on our internal website. It says that the browser is blocking cookies. This occurs on mobile safari and chrome (...
Mohcine Chaouki's avatar
Mohcine Chaouki
Copper Contributor

Mark_JL Saili Raje - I have the exact same issue on Safari. Has this been resolved.
Video used to work fine. We attempted a move to Stream and IE 11 is not supported, and now Safari has issues. This doesn't look good at all.

  • Saili Raje's avatar
    Saili Raje
    Icon for Microsoft rankMicrosoft
    Aug 09, 2019

    Were you able to try disabling the prevent cross-site tracking setting in safari? Mohcine Chaouki 

    • Mohcine Chaouki's avatar
      Mohcine Chaouki
      Copper Contributor
      Aug 27, 2019
      Thank you!!! that solved it!
      It would be awesome to have a KB article posted about this issue.
      • Jony_fang's avatar
        Jony_fang
        Copper Contributor
        Nov 07, 2019

        Mohcine Chaouki 

        What's your solution? I don't want to check the cookie settings.

    • kentonbsr's avatar
      kentonbsr
      Copper Contributor
      Apr 02, 2020

      This worked for me Saili Raje 

      • Mark Larmoyeux's avatar
        Mark Larmoyeux
        Copper Contributor
        Apr 09, 2020

        kentonbsr, 

        Can you explain what worked for you? I don't see a specific recommendation other than turning off the browser setting to Block third party cookies. Is this what you did?  I've tried that, but it is still not working for me. 

         

        Thank you, Mark

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