Jan 13 2020 08:12 AM
Hi there,
One of my clients is unable to download his uploaded content from Microsoft Stream and either gets the attached error message - "The requested resource was not found" or cannot download at all.
The videos can be watched on Microsoft Stream but when clicking the three dots to download the video, the user is unable to click "Open" or "Save" the video (both buttons are unresponsive).
Has anyone come across this before or does anyone have a fix for this?
Thoughts please,
Carly
Jan 13 2020 12:05 PM
@CarlyM - I'm sorry you are running into an issue. This shouldn't happen and I don't know of any known issues in this area right now.
Can you or your O365 admin open up a support ticket so we can investigate. Make sure to reproduce the issue, and then go to ? > About Microsoft Stream and copy the Session ID and data center info to include in the ticket.
I'm hoping we can track down the problem after support investigates.
Jan 14 2020 01:39 AM
@Marc MrozHi Mark, thank you for your confirming that there are no known issues with Microsoft Stream. I will contact my Office 365 admin if I am unable to diagnose the cause of the issue.
Jan 14 2020 05:30 AM
That particular video has been delete or that video is corrupted that's why he is getting error.
Jan 21 2020 06:56 AM
@Lewis-HThe picture thumbnails are blank under the user's list of videos but they work because I'm able to play them.
Would there still be a chance that these files are corrupted even though the videos work?
Jan 24 2020 02:41 AM
@Marc Mroz Hi Marc, is it possible to access the location where the files are stored to retreive them? Corrupted or not.
Feb 03 2020 02:19 AM
@CarlyM Hi Carly, I have the same issue...I think. When I go to the ". . . " three dots next to "like" for a video I have uploaded, and I select "download video", I get a new page with error:
{ "error": { "code": "NotFound", "message": "The requested resource was not found." } }
Video plays back fine and this happens not just with this video but any video uploaded.
Mar 24 2020 05:16 AM
@CarlyMSame problem here. I sent an error description to ms (with my Client sessionID info).
Mar 24 2020 05:17 PM
Hi there @JAr_msUser, I sent you a message asking for your session ID so I can have our engineers check it out. I've filed an incident that we'll start investigating, but so far we can't reproduce this. Thanks!
Mar 24 2020 11:26 PM
Hi @garrettbronner , I replied to your message.
I tested the download this morning, and now download of the video from Steam worked fine.
Mar 25 2020 10:21 AM
Ok thanks @JAr_msUser ! As we cannot reproduce this, please let us know if it happens again and the session ID will help to troubleshoot.
Mar 27 2020 08:15 AM
@garrettbronner I'm having the same issue... can you suggest any fixes?
No user can download their stream videos they get the same error mentions above.
Any help would be appreciated
Mark
Mar 27 2020 09:28 AM
@MarkGilmour I will just add some details on what came from working through this issue with MS. For me, at least, the issue was with .WMV and .MOV files. MP4 files turned out to work fine. Initially, I tried to see if the file size was the issue but we were unable to narrow it down further nor were MS able to reproduce any issues on their side. My workaround was to use MP4 format going forward, as they seemed to work despite a file size 2x that of the .WMV or .MOV files so it seemed to center around the .WMV and .MOV format, at least for us. Again, MS were unable to reproduce the error.
Mar 27 2020 02:23 PM
Thanks for the info @DonMacFar, I shared that with our team who is investigating. Thanks for your patience as we are working through an unprecedented period of high usage!
Mar 28 2020 05:45 AM
@DonMacFar Thanks... We've only just started using it... our videos were all .mov format. We will try your work around... thanks for taking the time to comment.
Mark
May 18 2020 07:51 AM
I am getting the same error message:
{ "error": { "code": "NotFound", "message": "The requested resource was not found." } }
when I try to download a video I recorded in teams and then trimmed in Stream. I have used these tools before with no issues. The video plays just fine in Stream but I am unable to download @DonMacFar
May 18 2020 09:24 AM
@RegalMarket , I have the same issue. In Streams, I went to My content, selected the video which I'd let run too long during recording, clicked on the ellipses, selected Trim Video from the "More Actions" drop down, and the 'trim process'. It hung with message trim was in process check later but after 6 hours I tried to bypass the process by downloading and received the following error:
{ "error": { "code": "NotFound", "message": "The requested resource was not found." } }
...and here I remain stuck though the 'trim banner' finally went away as of today. If this is a 'known issue' then MS should disable Trim feature until a resolution is found. Now, instead of a too-long video, I have no video and down load and share with the customer.
May 19 2020 01:52 AM
May 19 2020 01:53 AM
Same issue: out of the 3 videos available on Stream I could download 2 of them.
The 3rd one produced the error message.
May 25 2020 12:50 AM
Personal experience: that may because ( for not able to download video on certain streaming platform(s)) They (Google,Netflix and twitch, etc...) have adapted a kind of new video technology called AV1 codec, as I know some of the downloaders/ devices do not support this kind of codec, hence that became the reason why they failed to download/ decode their downloaded video. There are some useful resources may be helpful. https://bloggeek.me/av1-video-codec/ https://www.winxdvd.com/video-converter/a-brief-intro-to-av1-codec.htm