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De4our's avatar
De4our
Copper Contributor
May 28, 2020

Replace Video Upload Frozen

I began a replacement upload for a video that was put up earlier in the day, soon after Stream froze and my network traffic shows data is no longer going up to MS. When I try to reload the page or ed...
havulinna's avatar
havulinna
Brass Contributor
Aug 29, 2020

Hi De4our! I just had the exact same issue that you described. I waited for 24 hours but the video was still stuck in the "uploading" state, and no upload was in progress.

 

I was able to start a new upload by opening the "Replace video" modal again with a direct URL: https://web.microsoftstream.com/videoupdate/abcdefg-1234-5678-901234-abcdefgh?open=ReplaceVideo 

 

Try visiting the "update video" page for your frozen video and add that suffix (?open=ReplaceVideo) to the URL manually. For me, it popped up the dialog for starting a new upload, and eventually fixed the issue.

 

Hope this helps!

  • De4our's avatar
    De4our
    Copper Contributor
    Aug 31, 2020

    havulinna  I hadn't been getting notifications from this thread, ironically enough I'm back to it because it happened again. (Surprise, surprise lol.)

     

    I'll for sure give that a shot and see if it works, this new issue is that it fully uploaded properly, and now has a "Replacing..." progress bar that is stuck at 50%. I'll give it another hour, but I don't understand the software involved where I'm uploading something to the cloud to replace something, it uploads and triggers what I assume is processing, but it can't seem to properly finish despite the original upload having zero issues. There's enough posts on this forum about this that I'd say MS clearly does not monitor this forum for bugs and tech issues relating to this product...

  • Sue-Ella's avatar
    Sue-Ella
    Copper Contributor
    Oct 21, 2020
    havulinna - You are the BEST! Thank you! This was a just in time fix for me!
  • Fernandocope's avatar
    Fernandocope
    Copper Contributor
    Feb 23, 2021

    havulinna Thank you so much for the support! It worked 😉 

  • Shot8un's avatar
    Shot8un
    Copper Contributor
    Mar 15, 2021
    Thanks for this.... I've just had the same problem
  • Marcus Cadena's avatar
    Marcus Cadena
    Copper Contributor
    May 04, 2021
    Brilliant! This worked for me as well.
  • djaf30's avatar
    djaf30
    Copper Contributor
    Aug 05, 2021
    Nice workaround!
  • MaleneB's avatar
    MaleneB
    Copper Contributor
    Apr 22, 2022
    Life saver! This did the trick for me
  • iLovePeople's avatar
    iLovePeople
    Copper Contributor
    Sep 15, 2022

    havulinna Worked for me too. Lifesaver! Thank you!!

    • JrDeBee's avatar
      JrDeBee
      Copper Contributor
      Dec 14, 2022

      You are my big lifesaver!  I struggled for replacing video for 24 hours.  Your answer is very simple to solve it!  Thanks to you!

       

      JrDeBee

  • JrDeBee's avatar
    JrDeBee
    Copper Contributor
    Dec 14, 2022
    You are my big lifesaver! I struggled for replacing video for 24 hours. Your answer is very simple to solve it! Thanks to you!

    JrDeBee

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