Forum Discussion

Brass Contributor

Jun 21, 2017

Solved

Error code 0x20200259

Hi I have uploaded a couple of video's and when I go to play them back I get the following message: It looks like there's a problem. Please try again or contact support (Error code 0x20200259) ...

Marc Mroz
Jun 21, 2017
Glad it's working for you now. Not sure what issue you were seeing intially. If you run into problems again let us know. If you send us a screenshot it might help us see what's going on.

We have the supported video formats documented here (or there is a link in product at the bottom of the upload page): https://stream.microsoft.com/en-us/documentation/stream-formats/

And upload error codes documented here: https://stream.microsoft.com/en-us/documentation/stream-portal-understanding-playback-errors/

Marc Mroz

Microsoft

Jun 27, 2017

I just got in contact with our engineering team, there is a sev2 issue affecting Azure Media Services (which is used under the covers in Stream). On call engineers are investigating the issue right now to determine the root cause and how to mitigate/fix the issue.

So no need for the traces / info, it looks like there is an underlying escalation affecting playback at this point in time. So sorry for the issues. We'll let you know more as we have it.

Bill Blais

Iron Contributor

Jun 27, 2017

Thanks Marc Mroz. Is there a place for more pro-active notifications of such issues? Even if they're not affecting everyone, it would be good to have a place to check to see if there are any disruptions. Perhaps through an admin panel? Anyway, thanks for digging into it and looking forward to hearing what the issue is.

Marc Mroz
Microsoft
Jun 27, 2017
Bill Blais wrote:

Thanks Marc Mroz. Is there a place for more pro-active notifications of such issues? Even if they're not affecting everyone, it would be good to have a place to check to see if there are any disruptions. Perhaps through an admin panel? Anyway, thanks for digging into it and looking forward to hearing what the issue is.

We are still identifying a process for how we can do pro-active notification of issues like this. We are looking into the O365 Service Health Dashboard, etc. Untill then feel free to come here and post on the forum for us to look at and answer.
- Bill Blais
  Iron Contributor
  Jun 29, 2017
  Thanks, Marc. Glad to hear it's on the radar.
  
  And everything seems to be okay, today. No long waits or failed plays so far. Any info about the cause?