Forum Discussion
Error code 0x20200259
Glad it's working for you now. Not sure what issue you were seeing intially. If you run into problems again let us know. If you send us a screenshot it might help us see what's going on.
We have the supported video formats documented here (or there is a link in product at the bottom of the upload page): https://stream.microsoft.com/en-us/documentation/stream-formats/
And upload error codes documented here: https://stream.microsoft.com/en-us/documentation/stream-portal-understanding-playback-errors/
We're having/had/having a similar issue today. Slightly different error codes (0x20200258, 0x20200194, etc), but all with same basic issue. See video of the issue below.
It was working fine previously. Same experience in multiple browsers. 1 out of 10 tries may start playing, but even then will eventually fail mid-play after 30-45 seconds. This is true for existing videos and new videos (all .mp4 originally).
Microsoft
Most frustratingly, the link to 'contact support' is to a page that doesn't exist with no other info. The links you gave would be helpful there, but they really don't explain the problem (and some of our error codes aren't listed there). Is there something larger happening?
In additon I filed a bug on our side to address that "Contact support" link not going anywhere.
- Excellent!