Forum Discussion

Brass Contributor

Jun 21, 2017

Solved

Error code 0x20200259

Hi I have uploaded a couple of video's and when I go to play them back I get the following message: It looks like there's a problem. Please try again or contact support (Error code 0x20200259) ...

Marc Mroz
Jun 21, 2017
Glad it's working for you now. Not sure what issue you were seeing intially. If you run into problems again let us know. If you send us a screenshot it might help us see what's going on.

We have the supported video formats documented here (or there is a link in product at the bottom of the upload page): https://stream.microsoft.com/en-us/documentation/stream-formats/

And upload error codes documented here: https://stream.microsoft.com/en-us/documentation/stream-portal-understanding-playback-errors/

Bill Blais

Iron Contributor

Jun 27, 2017

Marc Mroz

We're having/had/having a similar issue today. Slightly different error codes (0x20200258, 0x20200194, etc), but all with same basic issue. See video of the issue below.

It was working fine previously. Same experience in multiple browsers. 1 out of 10 tries may start playing, but even then will eventually fail mid-play after 30-45 seconds. This is true for existing videos and new videos (all .mp4 originally).

Most frustratingly, the link to 'contact support' is to a page that doesn't exist with no other info. The links you gave would be helpful there, but they really don't explain the problem (and some of our error codes aren't listed there). Is there something larger happening?

Marc Mroz

Microsoft

Jun 27, 2017

I just got in contact with our engineering team, there is a sev2 issue affecting Azure Media Services (which is used under the covers in Stream). On call engineers are investigating the issue right now to determine the root cause and how to mitigate/fix the issue.

So no need for the traces / info, it looks like there is an underlying escalation affecting playback at this point in time. So sorry for the issues. We'll let you know more as we have it.