Forum Discussion
Error code 0x20200259
Glad it's working for you now. Not sure what issue you were seeing intially. If you run into problems again let us know. If you send us a screenshot it might help us see what's going on.
We have the supported video formats documented here (or there is a link in product at the bottom of the upload page): https://stream.microsoft.com/en-us/documentation/stream-formats/
And upload error codes documented here: https://stream.microsoft.com/en-us/documentation/stream-portal-understanding-playback-errors/
I tried to upload a new video and I encounter the same issue (Error code 0x20200259). Same error occurred for the existing videos.
Is there any update from engineering team about the sev2 issue?
We have the same issue after uploading an MP4 video. Could it be a timeout problem as the video size is 650mb? It works on some clients but not on all.
- Marc Mroz
Microsoft
Nicola Legittimo wrote:
We have the same issue after uploading an MP4 video. Could it be a timeout problem as the video size is 650mb? It works on some clients but not on all.
Nicola Legittimo - Can you give us more information on what exactly is happening?
Is this what is happening?
You uploaded an MP4 650mb video. It got processed and it was ready to play. However when you try and play the video on some devices/browsers it works and on other devices/browsers it doesn't?
Can you give specifics on when it plays and when it doesn't? Is it random? Is it on specific OS/Browsers? Does it only happen when on your internal corporate network vs being on a normal internet connection (like at home)?
What does the error say?
If possible could you get the following....
- A Fiddle Trace (with HTTPS decrypted) of an occurrence when you can't play the video
- When you can't play the video get the information from ? > About Stream, so we know your data center and the session ID of the user having the problem.
So sorry you are running into problems. Hoping we can get to the bottom of your issue.