Dec 12 2019 11:19 AM
{ "error": { "code": "InternalServerError", "message": "The server encountered an internal error. Please try again later." } }
Jan 03 2020 01:40 PM
@lellywafesf - If this is still happening please put in a support ticket so we can help investigate.
Mar 24 2020 05:33 AM
@lellywafesfI am having exactly the same issue? Have you got it to work?
Mar 24 2020 05:38 AM
Same problem, any solution ?
Mar 24 2020 05:55 AM
I have the same problem, tried it just now and got the error message.
Mar 24 2020 06:23 AM
Mar 24 2020 06:36 AM
@lellywafesf
Same problem for me, anyone have a solution?
Mar 24 2020 01:04 PM
Same problem, anybody knows what is going on?
Mar 24 2020 05:09 PM
Thanks for your patience while we investigate this @JORDI320. I assume you are an owner of the video (only owners can download the original video). If you own the video and can you reproduce this, can you please share your session ID?
You can find session ID by clicking '?' in the top right corner of Stream, and click "About Microsoft Stream" which is at the bottom of the list and will look something like "Client Session ID {0} d572fe97-0821-4e2f-af73-dd8e82a3fe39"
Mar 25 2020 12:00 AM
Mar 25 2020 12:15 AM
Works for me too now! @ragnarstolsmark
:grinning_face:
Mar 30 2020 05:08 AM
@garrettbronner Having the same issue: Here is my client session id:
https://web.microsoftstream.com/video/3d7f239e-9079-4ed9-939e-1216e5517685?list=trending
kind regards
Mar 30 2020 06:25 AM
Hello, i'm having the same issue
what shall i do?
@lellywafesf
Mar 31 2020 04:15 AM
The main reason why you did not get answers is probably that we are all users here (and we have no solution), and no one from the Photos team seems to read this. All I can say:
It's not a general issue. Downloading works here as usual.
There is a limit of 500 selected items, but I get a message telling this when I try > 500
Albums having > 500 items can be downloaded (3-dots > Download all)
Downloading smaller batches may help when one item causes the issue
There may be issues with downloading videos. Try with photos/videos separately.
Mar 31 2020 04:20 AM
@HoussamKouzayhaI don't think there is anything you can do. I think there is some intermittent issue with the service. This is just speculation but maybe it can be related to overload due to the current coronavirus-situation and its resulting influx in use of Microsoft Teams and related services.
May 19 2020 04:32 AM
Same issue.
Session id : {0} 15433296-5d45-42bf-a02f-4e73ab07b152
Jul 02 2020 08:11 AM
@Same issue - My Stream id is 3552ab0a-fede-4dbf-8d91-581def770146
Desperate to download this video as we are packaging a final mix for delivery tomorrow!
Sep 22 2020 02:11 AM
I seem to be getting an issue with just some of my videos, but the error message is slightly different:
{"error":{"code":"NotFound","message":"The requested resource was not found."}}
Dec 16 2020 10:31 AM
@lellywafesf I'm seeing the same error - can't download video today. Client Session ID {0} 795cda9c-dee0-4fdd-8948-785fccc5d986