Sync Up – a OneDrive podcast : Episode 4, “Customer Success"
Published Dec 10 2019 09:00 AM 39.6K Views

Sync Up is your monthly podcast hosted by the OneDrive team taking you behind the scenes of OneDrive, shedding light on how OneDrive connects you to all your files in Microsoft 365 so you can share and work together from anywhere. You will hear from experts behind the design and development of OneDrive, as well as customers and Microsoft MVPs. Each episode will also give you news and announcements, special topics of discussion, and best practices for your OneDrive experience.


So, get your ears ready and Subscribe to Sync up podcast!


Episode 4, “Customer Success,” focuses on importance of change management and user adoption which are key to the overall success of any new application implementation. Ideally, to feel that you have maximized your investment in Office 365 and OneDrive, you need to maximize user engagement with them.

Along with our guest speakers, Allan Bourne and Matt Wolodarsky Co-hosts Jason Moore and Ankita Kirti discuss why adoption is important to an organization and when should they begin planning for the same. They also share different initiatives taken by Microsoft to empower efficient product consumption along with best practices to drive awareness and create excitement around OneDrive.


We end the episode with updates on our latest OneDrive roadmap announcements, events and our special, important topic – optimism in the workplace.


Tune in!



Meet your show hosts and guests for the episode:



Jason Moore is the principal group program manager for OneDrive and the Microsoft 365 files experience. He loves files, folders, and metadata. Twitter: @jasmo 

Ankita Kirti is a product manager on the Microsoft 365 product marketing team responsible for OneDrive for Business. Twitter: @Ankita_Kirti21


Allan Bourne is a Customer Success Manager based in San Francisco. Allan spends his time helping Microsoft enterprise customers successfully adopt our Office 365 collaboration tools.


Matt Wolodarsky is a Senior Program Manager in the OneDrive and SharePoint customer engineering team at Microsoft. Matt is focused on helping customers adopt and get full value from their investments in OneDrive and SharePoint. Twitter : @mwolodarsky



Listen to the show! If you like what you hear, we'd love for you to Subscribe, Rate and Review it on iTunes  or wherever you get your podcasts.


Quick links to the podcast


Links to resources mentioned in the show:


Be sure to visit our show page to hear all the episodes, access the show notes, and get bonus content. And stay connected to the OneDrive community blog where we’ll share more information per episode, guest insights, and take any questions from our listeners and OneDrive users. We, too, welcome your ideas for future episodes topics and segments. Keep the discussion going in comments below.


As you can see, we continue to evolve OneDrive as a place to access, share, and collaborate on all your files in Office 365, keeping them protected and readily accessible on all your devices, anywhere. We, at OneDrive, will shine a recurring light on the importance of you, the user.  We will continue working to make OneDrive and related apps more approachable. The OneDrive team wants you to unleash your creativity. And we will do this, together, one episode at a time.


Thanks for your time reading and listening to all things OneDrive,

Ankita Kirti – OneDrive product manager | Microsoft



Sync Up - a OneDrive podcast, all about OneDrive - the intelligent files app for Microsoft 365 (



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‎Dec 09 2019 05:13 AM
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