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Microsoft OneDrive Blog
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Announcing Public Preview of OneDrive Sync Admin Reports

Ankita Kirti's avatar
Ankita Kirti
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May 04, 2021

Today we’re excited to announce public preview of OneDrive Sync Admin Reports in Microsoft 365 Apps admin center.

These reports give you more visibility into who in your organization is running the OneDrive Sync client and any errors they might be experiencing. OneDrive Sync is a lot like electricity or internet—people tend to take it for granted until they have a problem and they’re in the middle of an important project. This is even more the case now with so many people working from home and relying on cloud capabilities like OneDrive and SharePoint Online to help them be productive. Having insights into what’s happening with OneDrive Sync across your organization can help you proactively reach out to educate people to resolve common issues and improve user experience to help increase OneDrive adoption.

 

Get an at-a-glance view of OneDrive Sync across your organization

 

When you open the OneDrive Sync health dashboard, you’ll see an executive summary of what’s going on with OneDrive Sync in your organization. On the left, you can see how many devices have at least one sync error. In the middle, you can see at a glance what percentage of the devices in your organization have known folders OneDrive is helping to protect. You can see what percentage of devices have all three folders (Desktop, Documents, and Pictures) syncing with OneDrive, which have only one or two folders, and which have not opted in to sync those folders at all, meaning if something were to happen to those devices, all the contents of those folders would be lost. On the right, you can see how many devices are running on the current version of OneDrive, meaning they have all the latest and greatest fixes and features from Microsoft that you saw in the Release Notes.

 

 

Get an at-a-glance view of OneDrive Sync across your organization

 

 

Quickly resolve sync issues to help people stay productive.

 

When someone in your organization reports a problem syncing files to OneDrive, you can investigate quickly without having to ask for additional details and screenshots of the error message via Microsoft Teams chat or Outlook email. This can save valuable time for both you and the user. Having these insights into sync errors helps you react quickly to requests for help and be more proactive in driving down occurrence of the most common sync errors by providing more education for users in general or reaching out to specific users directly as needed.

In the Details view, you can see all the information for users running OneDrive Sync. To resolve help requests, you can easily look up the person’s name and get a glimpse of the problem by seeing how many sync errors they have. To see details about the error type, you can click on the user name to open the detail panel. There you can see what device they are using and what build of the OneDrive Sync client they are using. You can also see the specific errors that are occurring on their device, such as issues related to unsupported file and folder names. With that information, you can reply with details about the error and the steps to resolve the issue—no back and forth about what error the user was seeing in the first place, just quick resolution!

At a glance in the Details table, you can see other users who have high numbers of sync errors. You can click on any user’s name to see the exact errors. This is especially helpful if you’re looking for ways to drive down sync errors across the organization to help improve adoption of OneDrive. This way, you can reach out to groups of users who are experiencing similar errors to provide training materials that can help them resolve sync errors and improve the user experience. You can also filter to devices with sync errors, to focus actions on driving down those unhealthy sync clients. 

 

Quickly resolve sync issues to help people stay productive.

 

Easily track the status of Known Folder Move rollouts

 

If you’re rolling out Known Folder Move (KFM) for your organization to help people across the organization keep their Desktop, Documents, and Pictured folders protected by syncing them to the cloud with OneDrive, this is a great way for you to monitor progress. You can easily see what errors have occurred, how many people have opted in to protect some or all folders, and how many devices have been updated with the latest OneDrive Sync client.

Let’s say you’re deploying KFM to your team, which has around 75 people. You can check the status of your KFM deployment by clicking into the Details view, which gives you a better look at devices belonging to specific people, so you can see clearly which folders users have selected to sync.

 

Easily track the status of Known Folder Move rollouts

 

Give remote workers confidence their information is synced securely in the cloud

 

With more people working from home, you also need a better way to transition users over to new devices while helping to ensure they don’t lose any data from their old devices. For example, you need to check on the sync status of someone’s older laptop before you let her know she can safely begin using her new one and send the old one back to corporate. Before you give her the green light, you want to ensure all her data was uploaded through KFM, so she will see it as soon as she logs onto her new device. When you view the user’s name in the Details pane, you can see she has opted in to sync all three folders with OneDrive, and you can also see her last sync time was recent and that all the uploads completed successfully. You can also easily see whether she has any sync errors. This means you can get back to her right away and let her know whether she can send back her old device.

 

Give remote workers confidence their information is synced securely in the cloud

 

 

With these new admin reports, you can get easy access into everything that’s going on with OneDrive Sync in your organization, from what sync errors people are facing to the status of a KFM rollout or what version of the app they’re on, helping you resolve issues quickly so you can focus on other strategic tasks.

 

Please note that currently only Windows machines are supported.

 

To manage and set up OneDrive Sync admin dashboard please refer to our documentation here.

 

Learn more and stay engaged..

 

We continue to evolve OneDrive as a place to access, share, and collaborate on all your files in Office 365, keeping them protected and readily accessible on all your devices, anywhere.

 

You can stay up-to-date on all things via the OneDrive Blog and the OneDrive release notes.

Check out the new and updated OneDrive documentation.

Take advantage of end-user training resources on our Office support center.

Check out our  episodes of Sync Up- a OneDrive podcast to learn more about OneDrive from the experts. 

 

Thank you again for your support of OneDrive. We look forward to your continued feedback and hope to connect with you at another upcoming Microsoft or community-led event.

 

Thanks for your time reading all about OneDrive,

 

Ankita Kirti

OneDrive | Microsoft

Updated May 04, 2021
Version 5.0

61 Comments

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We’re excited to announce availability of OneDrive Sync Admin Reports in Microsoft365 Apps admin center

\n

 

\n

\n

","body":"

Today we’re excited to announce public preview of OneDrive Sync Admin Reports in Microsoft 365 Apps admin center.

\n

These reports give you more visibility into who in your organization is running the OneDrive Sync client and any errors they might be experiencing. OneDrive Sync is a lot like electricity or internet—people tend to take it for granted until they have a problem and they’re in the middle of an important project. This is even more the case now with so many people working from home and relying on cloud capabilities like OneDrive and SharePoint Online to help them be productive. Having insights into what’s happening with OneDrive Sync across your organization can help you proactively reach out to educate people to resolve common issues and improve user experience to help increase OneDrive adoption.

\n

 

\n

Get an at-a-glance view of OneDrive Sync across your organization

\n

 

\n

When you open the OneDrive Sync health dashboard, you’ll see an executive summary of what’s going on with OneDrive Sync in your organization. On the left, you can see how many devices have at least one sync error. In the middle, you can see at a glance what percentage of the devices in your organization have known folders OneDrive is helping to protect. You can see what percentage of devices have all three folders (Desktop, Documents, and Pictures) syncing with OneDrive, which have only one or two folders, and which have not opted in to sync those folders at all, meaning if something were to happen to those devices, all the contents of those folders would be lost. On the right, you can see how many devices are running on the current version of OneDrive, meaning they have all the latest and greatest fixes and features from Microsoft that you saw in the Release Notes.

\n

 

\n

 

\n

Get an at-a-glance view of OneDrive Sync across your organization

\n

 

\n

 

\n

\n

Quickly resolve sync issues to help people stay productive.

\n

 

\n

When someone in your organization reports a problem syncing files to OneDrive, you can investigate quickly without having to ask for additional details and screenshots of the error message via Microsoft Teams chat or Outlook email. This can save valuable time for both you and the user. Having these insights into sync errors helps you react quickly to requests for help and be more proactive in driving down occurrence of the most common sync errors by providing more education for users in general or reaching out to specific users directly as needed.

\n

In the Details view, you can see all the information for users running OneDrive Sync. To resolve help requests, you can easily look up the person’s name and get a glimpse of the problem by seeing how many sync errors they have. To see details about the error type, you can click on the user name to open the detail panel. There you can see what device they are using and what build of the OneDrive Sync client they are using. You can also see the specific errors that are occurring on their device, such as issues related to unsupported file and folder names. With that information, you can reply with details about the error and the steps to resolve the issue—no back and forth about what error the user was seeing in the first place, just quick resolution!

\n

At a glance in the Details table, you can see other users who have high numbers of sync errors. You can click on any user’s name to see the exact errors. This is especially helpful if you’re looking for ways to drive down sync errors across the organization to help improve adoption of OneDrive. This way, you can reach out to groups of users who are experiencing similar errors to provide training materials that can help them resolve sync errors and improve the user experience. You can also filter to devices with sync errors, to focus actions on driving down those unhealthy sync clients. 

\n

 

\n

Quickly resolve sync issues to help people stay productive.

\n

\n

 

\n

Easily track the status of Known Folder Move rollouts

\n

 

\n

If you’re rolling out Known Folder Move (KFM) for your organization to help people across the organization keep their Desktop, Documents, and Pictured folders protected by syncing them to the cloud with OneDrive, this is a great way for you to monitor progress. You can easily see what errors have occurred, how many people have opted in to protect some or all folders, and how many devices have been updated with the latest OneDrive Sync client.

\n

Let’s say you’re deploying KFM to your team, which has around 75 people. You can check the status of your KFM deployment by clicking into the Details view, which gives you a better look at devices belonging to specific people, so you can see clearly which folders users have selected to sync.

\n

 

\n

Easily track the status of Known Folder Move rollouts

\n

 

\n

Give remote workers confidence their information is synced securely in the cloud

\n

 

\n

With more people working from home, you also need a better way to transition users over to new devices while helping to ensure they don’t lose any data from their old devices. For example, you need to check on the sync status of someone’s older laptop before you let her know she can safely begin using her new one and send the old one back to corporate. Before you give her the green light, you want to ensure all her data was uploaded through KFM, so she will see it as soon as she logs onto her new device. When you view the user’s name in the Details pane, you can see she has opted in to sync all three folders with OneDrive, and you can also see her last sync time was recent and that all the uploads completed successfully. You can also easily see whether she has any sync errors. This means you can get back to her right away and let her know whether she can send back her old device.

\n

 

\n

Give remote workers confidence their information is synced securely in the cloud

\n

 

\n

 

\n

With these new admin reports, you can get easy access into everything that’s going on with OneDrive Sync in your organization, from what sync errors people are facing to the status of a KFM rollout or what version of the app they’re on, helping you resolve issues quickly so you can focus on other strategic tasks.

\n

 

\n

Please note that currently only Windows machines are supported.

\n

 

\n

To manage and set up OneDrive Sync admin dashboard please refer to our documentation here.

\n

 

\n

Learn more and stay engaged..

\n

 

\n

We continue to evolve OneDrive as a place to access, share, and collaborate on all your files in Office 365, keeping them protected and readily accessible on all your devices, anywhere.

\n

 

\n

You can stay up-to-date on all things via the OneDrive Blog and the OneDrive release notes.

\n

Check out the new and updated OneDrive documentation.

\n

Take advantage of end-user training resources on our Office support center.

\n

Check out our  episodes of Sync Up- a OneDrive podcast to learn more about OneDrive from the experts. 

\n

 

\n

Thank you again for your support of OneDrive. We look forward to your continued feedback and hope to connect with you at another upcoming Microsoft or community-led event.

\n

 

\n

Thanks for your time reading all about OneDrive,

\n

 

\n

Ankita Kirti

\n

OneDrive | Microsoft

","body@stringLength":"11260","rawBody":"

Today we’re excited to announce public preview of OneDrive Sync Admin Reports in Microsoft 365 Apps admin center.

\n

These reports give you more visibility into who in your organization is running the OneDrive Sync client and any errors they might be experiencing. OneDrive Sync is a lot like electricity or internet—people tend to take it for granted until they have a problem and they’re in the middle of an important project. This is even more the case now with so many people working from home and relying on cloud capabilities like OneDrive and SharePoint Online to help them be productive. Having insights into what’s happening with OneDrive Sync across your organization can help you proactively reach out to educate people to resolve common issues and improve user experience to help increase OneDrive adoption.

\n

 

\n

Get an at-a-glance view of OneDrive Sync across your organization

\n

 

\n

When you open the OneDrive Sync health dashboard, you’ll see an executive summary of what’s going on with OneDrive Sync in your organization. On the left, you can see how many devices have at least one sync error. In the middle, you can see at a glance what percentage of the devices in your organization have known folders OneDrive is helping to protect. You can see what percentage of devices have all three folders (Desktop, Documents, and Pictures) syncing with OneDrive, which have only one or two folders, and which have not opted in to sync those folders at all, meaning if something were to happen to those devices, all the contents of those folders would be lost. On the right, you can see how many devices are running on the current version of OneDrive, meaning they have all the latest and greatest fixes and features from Microsoft that you saw in the Release Notes.

\n

 

\n

 

\n

Get an at-a-glance view of OneDrive Sync across your organization

\n

 

\n

 

\n

\n

Quickly resolve sync issues to help people stay productive.

\n

 

\n

When someone in your organization reports a problem syncing files to OneDrive, you can investigate quickly without having to ask for additional details and screenshots of the error message via Microsoft Teams chat or Outlook email. This can save valuable time for both you and the user. Having these insights into sync errors helps you react quickly to requests for help and be more proactive in driving down occurrence of the most common sync errors by providing more education for users in general or reaching out to specific users directly as needed.

\n

In the Details view, you can see all the information for users running OneDrive Sync. To resolve help requests, you can easily look up the person’s name and get a glimpse of the problem by seeing how many sync errors they have. To see details about the error type, you can click on the user name to open the detail panel. There you can see what device they are using and what build of the OneDrive Sync client they are using. You can also see the specific errors that are occurring on their device, such as issues related to unsupported file and folder names. With that information, you can reply with details about the error and the steps to resolve the issue—no back and forth about what error the user was seeing in the first place, just quick resolution!

\n

At a glance in the Details table, you can see other users who have high numbers of sync errors. You can click on any user’s name to see the exact errors. This is especially helpful if you’re looking for ways to drive down sync errors across the organization to help improve adoption of OneDrive. This way, you can reach out to groups of users who are experiencing similar errors to provide training materials that can help them resolve sync errors and improve the user experience. You can also filter to devices with sync errors, to focus actions on driving down those unhealthy sync clients. 

\n

 

\n

Quickly resolve sync issues to help people stay productive.

\n

\n

 

\n

Easily track the status of Known Folder Move rollouts

\n

 

\n

If you’re rolling out Known Folder Move (KFM) for your organization to help people across the organization keep their Desktop, Documents, and Pictured folders protected by syncing them to the cloud with OneDrive, this is a great way for you to monitor progress. You can easily see what errors have occurred, how many people have opted in to protect some or all folders, and how many devices have been updated with the latest OneDrive Sync client.

\n

Let’s say you’re deploying KFM to your team, which has around 75 people. You can check the status of your KFM deployment by clicking into the Details view, which gives you a better look at devices belonging to specific people, so you can see clearly which folders users have selected to sync.

\n

 

\n

Easily track the status of Known Folder Move rollouts

\n

 

\n

Give remote workers confidence their information is synced securely in the cloud

\n

 

\n

With more people working from home, you also need a better way to transition users over to new devices while helping to ensure they don’t lose any data from their old devices. For example, you need to check on the sync status of someone’s older laptop before you let her know she can safely begin using her new one and send the old one back to corporate. Before you give her the green light, you want to ensure all her data was uploaded through KFM, so she will see it as soon as she logs onto her new device. When you view the user’s name in the Details pane, you can see she has opted in to sync all three folders with OneDrive, and you can also see her last sync time was recent and that all the uploads completed successfully. You can also easily see whether she has any sync errors. This means you can get back to her right away and let her know whether she can send back her old device.

\n

 

\n

Give remote workers confidence their information is synced securely in the cloud

\n

 

\n

 

\n

With these new admin reports, you can get easy access into everything that’s going on with OneDrive Sync in your organization, from what sync errors people are facing to the status of a KFM rollout or what version of the app they’re on, helping you resolve issues quickly so you can focus on other strategic tasks.

\n

 

\n

Please note that currently only Windows machines are supported.

\n

 

\n

To manage and set up OneDrive Sync admin dashboard please refer to our documentation here.

\n

 

\n

Learn more and stay engaged..

\n

 

\n

We continue to evolve OneDrive as a place to access, share, and collaborate on all your files in Office 365, keeping them protected and readily accessible on all your devices, anywhere.

\n

 

\n

You can stay up-to-date on all things via the OneDrive Blog and the OneDrive release notes.

\n

Check out the new and updated OneDrive documentation.

\n

Take advantage of end-user training resources on our Office support center.

\n

Check out our  episodes of Sync Up- a OneDrive podcast to learn more about OneDrive from the experts. 

\n

 

\n

Thank you again for your support of OneDrive. We look forward to your continued feedback and hope to connect with you at another upcoming Microsoft or community-led event.

\n

 

\n

Thanks for your time reading all about OneDrive,

\n

 

\n

Ankita Kirti

\n

OneDrive | Microsoft

","kudosSumWeight":17,"postTime":"2021-05-04T10:19:47.382-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMzAzNDA3LTI3Nzk0Mmk4RDY5OENGQkI3MjNDOUZD?revision=9\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wy","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMzAzNDA3LTI3Nzk2N2kzMzAzRDdGODFBMUVCMDRC?revision=9\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wz","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMzAzNDA3LTI3Nzg5OWlGRTJBQTdFNDMwNzFEN0FG?revision=9\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3w0","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMzAzNDA3LTI3NzkzMGkyN0JFREQzMjgzMDA3QkUy?revision=9\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3w1","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMzAzNDA3LTI3NzkwNWkzQkVFMTI4NUFGQ0FDMDdF?revision=9\"}"}}],"totalCount":5,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:onedrive","text":"onedrive","time":"2016-07-15T00:21:09.714-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:onedrive admin","text":"onedrive admin","time":"2018-11-26T09:00:00.013-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:onedrive deployment","text":"onedrive deployment","time":"2018-07-25T07:59:28.514-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:onedrive end user","text":"onedrive end user","time":"2018-11-26T09:00:00.013-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w1","node":{"__typename":"Tag","id":"tag:onedrive mobile","text":"onedrive mobile","time":"2018-04-24T08:48:08.144-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w2","node":{"__typename":"Tag","id":"tag:onedrive security","text":"onedrive security","time":"2018-11-26T09:00:00.013-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w3","node":{"__typename":"Tag","id":"tag:onedrive sharing","text":"onedrive sharing","time":"2018-11-26T09:00:00.013-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":5,"rawTeaser":"

We’re excited to announce availability of OneDrive Sync Admin Reports in Microsoft365 Apps admin center

\n

 

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great feature as it is indeed quite difficult to have reliable reporting on onedrive status on clients. But the lack of delegation or graph access (which would allow us to create our own delegation) makes the feature nearly useless at the moment.

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This has been in Public Preview for over 12 months, is there a plan to make it generally available or to expand the preview to the Deferred ring?

 

I'd also bring your attention to the fact the Administrative template and Settings catalogue entries for Sync Admin Report in Intune still require a Tenant key. 

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In the report we see a lot of systems where the user is Unknown, the Last Synced is 1/1/1 12:00:00 AM but the last status report is more recent

 


What does this mean? Is OneDrive installed but is the user not signed in?

Also... is there any way we can export the result to a CSV for further analysis?

 

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Any plans to support Apple devices?

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Please provide a way to obtain the information via code. Ideally it will be exposed via Graph API.
Only by having this way we would be able to setup a proper monitoring.

Thank you!

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Hello, great report but i can't export data, i can't sort by incident type. i also need to see computer in perpetual sync : i have more and more case like that : onedrive turn in round, do not upload data and after xx days perhaps month onedrive work and upload data. Please advise for new release /update. do you have roadmap on this report ?  Thank you

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Great feature, usefull for monitoring and troubleshoot !

Chenying Yang : Hi! You said you supported reporting on Sync client against SharePoint online document libraries. From my side I only see KFM (user folders), not the SharePoint synchronized libraries. Is this feature to be released soon ?

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Great feature (as documented) - but struggling to get data and wondering if others experience the same or if there is documentation related to how to ensure reporting.

 

Our first client was added (regedit) - and after 4 business days and a weekend we added a 2nd just o see if the application is working. Overnight the 1st unit finally showed up in the data (great information to have!). But the 2nd client now has been 2 days and rebooted - and not yet in the dashboard.

 

Does this delay make sense? Are there operational steps we can execute to have the data get the MS quicker?

 

And agree - Graph API would allow an integration to Service Management system; but for now just having the information is a VERY significant operational improvement as OneDrive becomes \"the place\" for user data.

 

Terry

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Thanks for building this, but as everyone has already stated, we need this exposed on MS Graph or other programmatic way (PowerShell!) in order for this to be useful. OneDrive is such a big part of the M365 stack I'm a little surprised this is not already a thing. 

Any update about the development of an API for this would be really great! 🙂

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Echoing every single request already made here to make an API available.

The admin sync report is great, but it is an unusable report as long we can't get the data out for reporting and remediation.

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