Microsoft Managed Desktop Can Help Boost Engagement
Published Dec 03 2019 09:00 AM 9,568 Views

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A core principle of Microsoft Managed Desktop is the notion that modern management can give people fantastic experiences on workplace devices that stay current and secure with Microsoft 365.


What has been hard to quantify, though, is whether end users care – or even notice – how modern management changes their device experiences.


That’s why we partnered with Qualtrics – a leading experience management company – to measure the impact of workplace device experiences on employee sentiments that can affect their level of job engagement.


Although this initial study was limited in scope, the resulting analysis suggests the Microsoft Managed Desktop architecture and approach to device management has a dramatic impact on the way people feel about their productivity, their impact, their companies – and how well they feel valued by their employer.


About the study

The study was designed to help measure the impact of device experiences on the way people feel about their jobs, their impact, and their organizations.


We decided to study customer organizations who were in the process of deploying Microsoft Managed Desktop to modernize their workplace computing. We invited several customer organizations based on deployment size, status, and duration. Two organizations opted in based on their ability to participate during a set timeline for the initial study. One organization is based in APAC, and the other is based in EMEA.


For each participating customer organization, Qualtrics conducted a branded study with a prize drawing incentive. The studies queried two groups of participants within each customer organization:

  • Microsoft Managed Desktop users, meaning people using the modern devices that we configure and manage to prioritize a user experience that’s secure, modern, and enjoyable.
  • Non-users, meaning a control group of people who were using workplace devices with traditional management principles.

Suffice it to say, the results were compelling. Check out these key takeaways, and then be sure to view the full report.


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What does this mean?

As Microsoft Managed Desktop General Manager Bill Karagounis recently observed , a “cost center” mentality complicates IT environments and device management, taxing users in the form of lost productivity and increasing frustration with IT. We know this from anecdotal evidence we’ve collected in the course of collaborating with customers and partners over the last few years.


Now, we have a compelling analysis that supports our vision – and for anyone who’s ready for a new normal in workplace computing, that data will help build a business case for modernization.


Beyond that, this report gives us a moment to reflect on the clarity of the Microsoft mission “to empower every person and every organization on the planet to achieve more.


Work is a part of life, but it’s not the entirety of life. Microsoft Managed Desktop is helping people feel happier, more productive, and more valued in their work lives – which gives them more time to spend outside of work.


We are excited to share more about our management approach in the coming weeks so that every Microsoft 365 customer can apply our principles in their journey to a modern workplace. Subscribe to our blog, and you’ll be the first to know. Or, if you’d like more information about using Microsoft Managed Desktop to accelerate digital transformation, please contact us.


What insights or questions do you have about our Qualtrics study? Please comment below and share your feedback.


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‎Feb 12 2020 02:44 PM
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