I was about to take an MS-100 exam earlier today and was extremely disappointed and annoyed that the PC I have been using for exams now seemingly has an issue with app ver 3.78.106.
When launching the exam, I was issued with a swusb.exe warning as per screenshot.
I was then told by the proctor to ctrl alt delete and stop the .exe via task manager, this closed my Pearson browser and i recieved a secruity warning, and i had to try and find the .exe in task manager, it's a Realtek usb 2/3 driver of some sort and has not previously caused an issue. I stopped the driver and removed the .exe.
I then relaunched my test and had to check in again with a different access code on the certification hub and received the same error, the proctor restarted my test again and then I received a thank you for taking the exam page. I was not able to re-launch the exam and had to phone customer service.
After studying for a while for this test I'm hoping I receive a refund i have been told it will be looked into via technicians but i have no idea how long this will take.
Has anyone had similar issues?
@Joe_Stevens Hi guys, I was having the same issue with swusb.exe while doing my system check simulation for my AZ-900 exam later. I encountered the same issue in which I tried to stop the swusb.exe from the Task Manager - Processes, but just to end up with it automatically runs again. Then I tried to go through all the menus and found the swusb.exe on Task Manager - Services, which also can be used to stop the program from running. (I used Windows 11 btw)
Just click the program and choose "stop" option on the menus above it and it works! The Pearson Vue simulator doesn't detect swusb.exe as a running program anymore for my case. Hope this can help!