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ChrisWork's avatar
ChrisWork
Brass Contributor
Feb 11, 2020

Intune - Company Portal Issues with MDM Android tablets

We have noticed that some of our Samsung tablets that use Android 7.1 started having issues with our managed apps, such as outlook, word, excel and more. We were not able to open any apps and when we...
Intune
Mobile Device Management (MDM)
  • ChrisWork's avatar
    ChrisWork
    Feb 18, 2020

    UPDATE!!!!

    After many days spent troubleshooting with Microsoft, the issue seemed to be with the Android OS.
    Which I can confirm has been fixed by Google, to fix the bug you have to install Google Chrome on your Android devices.

    I have made it a required app and pushed it out via Intune.

    Please give that a try and let me know how it goes?

Thijs Lecomte's avatar
Thijs Lecomte
Bronze Contributor
could you check the sign-in logs in AzureAD and check where exactly it's failing.

I had an Android phone fail because I used the 'require app protection policy' and switched to 'require approved app'
obisch2440's avatar
obisch2440
Copper Contributor
Feb 12, 2020

Hi,

 

Exactly the same problem here, we have 70 Android smartphones (Android version is 7.1.2) which begin to fail one after the other, Outlook, Word, Excel crash at the autentification process.

 

 

We ask Microsoft with no answer at this time, some help will be much appreciated !!

 

Thanks

  • ChrisWork's avatar
    ChrisWork
    Brass Contributor
    Feb 12, 2020

    I have logged a ticket with Microsoft and their Dev team is looking into it..

    Still no solid explanation from them, I will keep you posted on any news.

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