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ChrisWork's avatar
ChrisWork
Brass Contributor
Feb 11, 2020

Intune - Company Portal Issues with MDM Android tablets

We have noticed that some of our Samsung tablets that use Android 7.1 started having issues with our managed apps, such as outlook, word, excel and more. We were not able to open any apps and when we...
Intune
Mobile Device Management (MDM)
  • ChrisWork's avatar
    ChrisWork
    Feb 18, 2020

    UPDATE!!!!

    After many days spent troubleshooting with Microsoft, the issue seemed to be with the Android OS.
    Which I can confirm has been fixed by Google, to fix the bug you have to install Google Chrome on your Android devices.

    I have made it a required app and pushed it out via Intune.

    Please give that a try and let me know how it goes?

ChrisWork's avatar
ChrisWork
Brass Contributor

Thijs Lecomte 

Hey Thijs, yes we have app protection policies applied for all of our managed apps.

 

We also have conditional access in place too.

 

But wiping a tablet back to factory reset, removing all instances of that device from intune and enrolling it back via company portal, seems to have fixed the issue.

 

Is there way I can do this without wiping the tablet and keeping it enrolled?

 

Thanks

 

Thijs Lecomte's avatar
Thijs Lecomte
Bronze Contributor
Feb 11, 2020
could you check the sign-in logs in AzureAD and check where exactly it's failing.

I had an Android phone fail because I used the 'require app protection policy' and switched to 'require approved app'
  • obisch2440's avatar
    obisch2440
    Copper Contributor
    Feb 12, 2020

    Hi,

     

    Exactly the same problem here, we have 70 Android smartphones (Android version is 7.1.2) which begin to fail one after the other, Outlook, Word, Excel crash at the autentification process.

     

     

    We ask Microsoft with no answer at this time, some help will be much appreciated !!

     

    Thanks

    • ChrisWork's avatar
      ChrisWork
      Brass Contributor
      Feb 12, 2020

      I have logged a ticket with Microsoft and their Dev team is looking into it..

      Still no solid explanation from them, I will keep you posted on any news.

  • ChrisWork's avatar
    ChrisWork
    Brass Contributor
    Feb 12, 2020
    Thanks, I will try that with one of the troubled users in a moment and get back to you with an update

    Most appreciated.
  • ChrisWork's avatar
    ChrisWork
    Brass Contributor
    Feb 12, 2020

    Thijs Lecomte 

     

    Upon trying to re-enroll an affected user and tablet back into Intune, I can see that Microsoft Intune Company Portal signs in successfully from the Android tablet, then the Microsoft Authentication Broker, both are successful.

     

    ..then company portal crashes on the tablet and nothing..

     

    So just to clarify, if the tablet was enrolled, we just access access any managed apps and if we attempt to re-enrol it, this happens

     

    Any ideas?

    • obisch2440's avatar
      obisch2440
      Copper Contributor
      Feb 12, 2020

      After reading the Logs, it seems the problem appears after this update :

       

      Initiated by :

       
      Device Registration Service
      User-Agent
      Microsoft ADO.NET Data Services
       
      Property name : 
      Included Updated Properties
       
      OLD value : nothing
      New value : ""
      • ChrisWork's avatar
        ChrisWork
        Brass Contributor
        Feb 12, 2020

        obisch2440 I will look into this and let you know what I find, thanks for the update.

         

        Also check: Intune ->Device enrollment -> Incomplete user enrollments: then Export the list

         

        I've seen lots of failed enrollments with the result of abandonment, it does not give a clear indication on what is happening but it's something to go on.

         

        Also have you tried to factory wipe your device and enrol it again?

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