Feb 11 2020 04:15 AM - edited Feb 13 2020 03:29 AM
We have noticed that some of our Samsung tablets that use Android 7.1 started having issues with our managed apps, such as outlook, word, excel and more. We were not able to open any apps and when we attempt to, the app just crashes.
No changes have been made to our policies and all apps are up to date.
We tried to fix the issue by removing company portal and the work profile on the affected device, then we tried to enrol the device again. This seems to start off fine, as we were able to login and get past MFA, but every time the device tries to register, company portal crashes!
As an extreme workaround, we have to wipe the affected device and then we can enrol it back into intune.(This is far from ideal)
We have lots of tablets that have been affected and each day we see much more tablets having the same issue.
Has anyone had a similar issue?
Feb 11 2020 08:35 AM
Feb 11 2020 08:55 AM
Hey Thijs, yes we have app protection policies applied for all of our managed apps.
We also have conditional access in place too.
But wiping a tablet back to factory reset, removing all instances of that device from intune and enrolling it back via company portal, seems to have fixed the issue.
Is there way I can do this without wiping the tablet and keeping it enrolled?
Thanks
Feb 11 2020 08:57 AM
Feb 12 2020 12:06 AM
Hi,
Exactly the same problem here, we have 70 Android smartphones (Android version is 7.1.2) which begin to fail one after the other, Outlook, Word, Excel crash at the autentification process.
We ask Microsoft with no answer at this time, some help will be much appreciated !!
Thanks
Feb 12 2020 12:48 AM
Feb 12 2020 01:40 AM
Feb 12 2020 01:42 AM - edited Feb 12 2020 01:49 AM
I have logged a ticket with Microsoft and their Dev team is looking into it..
Still no solid explanation from them, I will keep you posted on any news.
Feb 12 2020 01:43 AM
Feb 12 2020 02:07 AM
We tried to install Office manually from the playstore, exact same version as the one insalled with Intune and it works
We have no conditional strategy applied,
Will keep you inform too
Thanks
Feb 12 2020 02:08 AM
Feb 12 2020 04:02 AM
Feb 12 2020 04:16 AM - edited Feb 12 2020 04:24 AM
Upon trying to re-enroll an affected user and tablet back into Intune, I can see that Microsoft Intune Company Portal signs in successfully from the Android tablet, then the Microsoft Authentication Broker, both are successful.
..then company portal crashes on the tablet and nothing..
So just to clarify, if the tablet was enrolled, we just access access any managed apps and if we attempt to re-enrol it, this happens
Any ideas?
Feb 12 2020 06:33 AM
After reading the Logs, it seems the problem appears after this update :
Initiated by :
Included Updated Properties OLD value : nothing New value : "" |
Feb 12 2020 07:53 AM - edited Feb 12 2020 07:53 AM
@obisch2440 I will look into this and let you know what I find, thanks for the update.
Also check: Intune ->Device enrollment -> Incomplete user enrollments: then Export the list
I've seen lots of failed enrollments with the result of abandonment, it does not give a clear indication on what is happening but it's something to go on.
Also have you tried to factory wipe your device and enrol it again?
Feb 12 2020 08:26 AM
Feb 12 2020 08:36 AM
Feb 12 2020 08:54 AM
Feb 14 2020 01:20 AM
Feb 17 2020 01:10 AM - edited Feb 17 2020 07:28 AM
Feb 18 2020 01:46 AM - edited Feb 18 2020 01:47 AM
SolutionUPDATE!!!!
After many days spent troubleshooting with Microsoft, the issue seemed to be with the Android OS.
Which I can confirm has been fixed by Google, to fix the bug you have to install Google Chrome on your Android devices.
I have made it a required app and pushed it out via Intune.
Please give that a try and let me know how it goes?