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Admin FD's avatar
Admin FD
Copper Contributor
Jan 07, 2018

Switch Directory not working in new portal

We have created 4 directories within our Azure AD environment.

I can see all 4 directories in the old Windows Azure portal. But I'm not able to see them when I press "Switch Directory" in the new Portal.

 

Check attached screenshot. In both portals I have logged on with the same account. Tried multiple browsers and cleared cached.

 

 

  • From this day on, you can't use the old portal anymore to manage your AAD.

    So I just tried some in-private windows again. Without any luck.

     

    Then I pressed the "Restore Default settings" under "Portal Settings". And that seems to have fixed it for me. Now it works again in all the different browsers. Hopefully it keeps working for me as well!

  • Admin FD's avatar
    Admin FD
    Copper Contributor

    From this day on, you can't use the old portal anymore to manage your AAD.

    So I just tried some in-private windows again. Without any luck.

     

    Then I pressed the "Restore Default settings" under "Portal Settings". And that seems to have fixed it for me. Now it works again in all the different browsers. Hopefully it keeps working for me as well!

    • Praveen Narayanan Kallat's avatar
      Praveen Narayanan Kallat
      Copper Contributor

      Open up portal.azure.com

      Click on Azure Active Directory

      You will now see your default directory

      On the right hand side you will now see the switch directory option

      Attaching a screenshot

      • handerson10's avatar
        handerson10
        Copper Contributor
        For me, when I follow the above instructions, it shows Switch Tenant in the place where your picture shows Switch Directory. I really don't understand the difference, but in any event when I try to switch tenant it gives an error message.

        Default subscription filter
        The portal will show data only for these selected subscriptions on portal launch.
        Fabrikam's Azure Subscription - Don't see a subscription? Switch to another directory.
        Current directory: NETORGFT3423456.onmicrosoft.com
  • Hm, I have no problem here, try a Private session just in case. If it still doesn't work, open a support case.

    • I have not had problems either when switching directories in the new Portal...it works quite well in my experience
    • Kasturi1220's avatar
      Kasturi1220
      Copper Contributor

      VasilMichev 

      After opening the Azure Portal  , the Settings icon or Switch directory hyperlink is not working. I have cleared cache. Tried to open in incognitive Window too. 

      Looking forward your response.

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