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Apr 03 2024, 07:00 AM - 11:00 AM (PDT)
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Options to register MFA through app not available

Copper Contributor

It seems that for a while for new users who need to register their MFA the the option to do this through the app isn't available anymore (I can reproduce this, if I reset MFA for my useraccount I also only get the "text me a code" and "call me" options). 


2020-11-03 09_10_57-My Sign-Ins.png


In the MFA admin settings all 4 options are checked:


2020-11-03 09_08_14-Personal Desktop - Desktop Viewer.png

Secrurity Defaults are also disabled.

Did Microsoft change something with the setup for new users? Any ideas how this could be fixed are much appreciated. 

3 Replies
What settings have you configured for Self Service Password Reset?
If you go to, do you see all methods there?

@Thijs Lecomte Yes, when I one configured my phone through SMS and goto the MFA settings I can chose to add to the app. The problem is only when setting up MFA for the frist time.

Could you check Azure AD => Password Reset => Authentication methods to check which are available here?