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ManuelVartanian's avatar
ManuelVartanian
Copper Contributor
Mar 13, 2024

I can't recover my AAD administrator account

Hello team,

I have a serious issue, and your help is appreciated here.

My Authenticator app mobile app got crazy and I had to remove the app and install it again.

The problem is that I had configured my domain for MFA using the app and I did not backup the accounts that reside in the Authenticator app.

I know my credentials but when I am prompted for Authenticator approval I cannot proceed forward because I don't have the account configured on my phone.

How do I proceed forward and get my admin account recovered?

P.S.: that's my only Admin account and I haven't created a break glass account.

Your quickest feedback is highly appreciated. 

  • tlakshmanan's avatar
    tlakshmanan
    Copper Contributor
    Hello ManuelVartanian,

    In this scenario, only the Microsoft support team can assist you. I recommend reaching out to them for assistance, as they may be able to recover your Admin account.

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