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Dphyme76's avatar
Dphyme76
Copper Contributor
May 24, 2017

Enabling Azure MFA causes user account to lockout in AD

Currently we are in a hybrid environment where we utilize ADConnect to sync passwords up to our Azure AD tenant.  All user mailboxes are on Office 365 with an Exchange 2010 SP3 environment on prem.  ...
Azure Active Directory (AAD)
NunoAriasSilva's avatar
NunoAriasSilva
MVP
May 24, 2017

Hi Derek,

 

Do the user have any other devices connected ?

 

I have seen in the past, that some devices do the lockout, that could be your cause.

  • Dphyme76's avatar
    Dphyme76
    Copper Contributor
    May 25, 2017

    Hi Nuno,

     

    Users usually have a mobile device, but we go through and enroll them via MS Intune Company Portal before hand.  Once the user has MFA enabled we then go through the process of setting up their App Password which is then entered into the credentials section of the mail app they are using.  It usually accepts this part and contiues to sync.

     

    I am wondering if this part is done too soon before everything has time to replicate causing the lockout.

     

    Thanks

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